Pediatric Front Desk Specialist — Scheduling & Patient Care

Child Health Associates; Troy (MI); On-site; USD 21,000 - 25,000; Full time

Job summary

Child Health Associates in Troy/Novi area is seeking a friendly and organized receptionist to support our pediatric practice. You will handle patient check-ins, schedule appointments, and manage inquiries with care and professionalism.

Responsibilities include processing payments, coordinating with insurance, and guiding families to the appropriate exam rooms. A background in medical office reception and strong computer skills are preferred.

Qualifications

• Provide outstanding customer service.
• Execute excellent verbal and written communication.
• Complete basic math equations.
• Maintain an organized workspace.
• Display professionalism and time management skills.
• Possess strong computer skills.
• Educated with a high school diploma.
• Minimum of one year working in a medical office.

Responsibilities

• Answer multi-line telephone system in a courteous and timely manner.
• Schedule same day appointments.
• Check patients in through Phreesia.
• Complete process for checking out patients; schedule additional appointments when needed.
• Send patients to assigned exam room.
• Update patient information when necessary.
• Request insurance eligibility on appointments.
• Verify copay amounts; update insurance plan information.
• Send patient portal invites to parents.
• Stock and order supplies as needed.

Skills

Customer service

Verbal & written communication

Time management

Professionalism

Computer skills

Education

High school diploma

Tools

Phreesia system

Job description

Child Health Associates in Troy/Novi area is seeking a friendly and organized receptionist to support our pediatric practice. You will handle patient check-ins, schedule appointments, and manage inquiries with care and professionalism.

Responsibilities include processing payments, coordinating with insurance, and guiding families to the appropriate exam rooms. A background in medical office reception and strong computer skills are preferred.