Medical Front Desk Receptionist - Pediatrics

Child Health Associates; Troy (MI); On-site; USD 21,000 - 25,000; Full time

Job summary

Child Health Associates in Troy/Novi area is seeking a friendly and organized receptionist to support our pediatric practice. You will handle patient check-ins, schedule appointments, and manage inquiries with care and professionalism.

Responsibilities include processing payments, coordinating with insurance, and guiding families to the appropriate exam rooms. A background in medical office reception and strong computer skills are preferred.

Qualifications

• Provide outstanding customer service.
• Execute excellent verbal and written communication.
• Complete basic math equations.
• Maintain an organized workspace.
• Display professionalism and time management skills.
• Possess strong computer skills.
• Educated with a high school diploma.
• Minimum of one year working in a medical office.

Responsibilities

• Answer multi-line telephone system in a courteous and timely manner.
• Schedule same day appointments.
• Check patients in through Phreesia.
• Complete process for checking out patients; schedule additional appointments when needed.
• Send patients to assigned exam room.
• Update patient information when necessary.
• Request insurance eligibility on appointments.
• Verify copay amounts; update insurance plan information.
• Send patient portal invites to parents.
• Stock and order supplies as needed.

Skills

Customer service

Verbal & written communication

Time management

Professionalism

Computer skills

Education

High school diploma

Tools

Phreesia system

Job description

Description

Founded in 1975, Child Health Associates, P.C. has a long history of providing innovative, high quality medical care to the children of the Detroit metropolitan area. Our doctors are board certified M.D. pediatricians who work out of offices in both Troy and Novi. Our practice employs cutting edge technology including electronic medical records, direct to pharmacy prescription requests, and a HIPAA secure website.Successful receptionist candidates will perform the following:

• Answer multi-line telephone system in a courteous and timely manner
• Schedule same day appointments
• Check patients in through Phreesia
• Complete process for checking out patients; schedule additional appointments when needed
• Send patients to assigned exam room
• Update patient information when necessary
• Request insurance eligibility on appointments
• Verify copay amounts, update insurance plan information
• Send patient portal invites to parents
• Stock and order supplies as needed

Some evenings hours (until 5:30pm) and rotating Saturday morning hours.

Requirements

Skills/Qualifications required:

• Provide outstanding customer service
• Execute excellent verbal and written communication
• Complete basic math equations
• Maintain an organized workspace
• Display professionalism and time management skills
• Possess strong computer skills
• Educated with a high school diploma
• Minimum of one year working in a medical office