Front Desk Coordinator

Vitana Pediatric & Orthodontic Partners; New York (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

Vitana Pediatric & Orthodontic Partners seeks a friendly Pediatric Front Desk Coordinator to welcome families, handle the front desk, and support scheduling for smooth patient flow.

Responsibilities include collecting payments, verifying insurance, maintaining records, and coordinating with clinical staff to keep the office organized and welcoming for every child and family we serve.

Qualifications

• Previous dental front office experience preferred.
• Familiarity with patient scheduling and insurance verification.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.

Responsibilities

• Greet patients and families warmly and professionally.
• Check patients in and out accurately.
• Schedule appointments and optimize daily flow.
• Answer phones and respond to inquiries.
• Verify insurance eligibility and update records.
• Collect payments and balances.
• Maintain patient records and documentation.
• Coordinate with clinical team for smooth front/back office transitions.
• Manage appointment confirmations and follow-ups.
• Support front office organization and cleanliness.

Skills

Front desk coordination

Customer service

Communication

Multitasking

Insurance verification

Organization

Tools

Dentrix

Eaglesoft

Open Dental

Job description

We are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.

Position Overview

The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.

Key Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor
• Check patients in and out efficiently while maintaining accuracy
• Schedule appointments and manage the daily schedule to optimize patient flow
• Answer phones, respond to inquiries, and assist with patient needs
• Verify insurance eligibility and update patient information
• Collect payments, co-pays, and balances
• Maintain accurate patient records and documentation
• Coordinate with clinical team to ensure smooth transitions between front and back office
• Manage appointment confirmations and follow-ups
• Support overall office organization and cleanliness of the front area

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus)
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic understanding of insurance verification and scheduling preferred
• High attention to detail and organization

What We’re Looking For

• Friendly, outgoing, and patient-focused personality
• Strong communication and interpersonal skills
• Highly organized and detail-oriented
• Team player with a positive attitude
• Ability to stay calm and professional in a busy environment

$22 - $30 an hour