Pediatric Front Desk Concierge - First‑Class Family Care

PM Pediatric Care; United States; On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with HIPAA-compliant administrative tasks.

This on-site role requires strong organizational skills, excellent customer service, and proficiency with Microsoft Office. Availability for flexible hours and occasional travel to another site may be needed.

Join a team focused on delivering a First-class Experience for families and children in a dynamic medical environment.

Qualifications

• Proven ability to greet families professionally in person and over the phone.
• Ability to answer patient/family questions and seek guidance as needed.
• Demonstrates empathy, active listening, and composure in challenging interactions.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of your ability and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.

Skills

Microsoft Office

Customer service

HIPAA compliance

Multitasking

Communication skills

Front Desk experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with HIPAA-compliant administrative tasks.

This on-site role requires strong organizational skills, excellent customer service, and proficiency with Microsoft Office. Availability for flexible hours and occasional travel to another site may be needed.

Join a team focused on delivering a First-class Experience for families and children in a dynamic medical environment.