Front Desk Associate — Create First-Class Patient Experiences

pmpediatrics; District Heights (MD); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Healthcare setting experience

Job summary

PM Pediatric Care is seeking a Front Desk Associate to greet families, manage registrations, and support administrative tasks for the medical team. The role emphasizes patient-centered service and HIPAA-compliant handling of records.

The ideal candidate will be a team player with strong communication skills, professional demeanor, and the ability to multitask in a fast-paced healthcare environment.

Qualifications

• Team player in a fast-paced environment.
• Intermediate Microsoft Office skills.
• Flexible schedules; may travel to another site.
• Excellent customer service and telephone skills.
• Strong verbal and written communication.
• Professional and friendly demeanor.
• Detail oriented with strong time management.
• Ability to manage patient flow and HIPAA compliance.
• Healthcare experience preferred.
• High school diploma or GED.

Responsibilities

• Greet families professionally in person and by phone.
• Answers patient/family questions and seeks instruction when needed.
• Demonstrate empathy and active listening in difficult situations.
• Support patient care quality initiatives as directed.
• Coordinate escalations and urgent issues for timely resolutions.
• Collaborate with site leadership to manage complex patient issues.
• Register patients and maintain accurate demographics, insurance, and payments with HIPAA compliance.
• Open/close duties: organize, stock, sanitize, reconcile.
• Handle front desk responsibilities and payment processing.

Skills

Team player

Customer service

Communication skills

Professional demeanor

Detail oriented

Time management

Situational awareness

Multi-tasking

Hospitality experience

Computer systems

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to greet families, manage registrations, and support administrative tasks for the medical team. The role emphasizes patient-centered service and HIPAA-compliant handling of records.

The ideal candidate will be a team player with strong communication skills, professional demeanor, and the ability to multitask in a fast-paced healthcare environment.