Pediatric Front Desk Specialist — Calm Check-In Pro

Little Spurs Pediatric Urgent Care; San Antonio (TX); On-site; USD 19,286 - 22,041; Full time

Job summary

A pediatric urgent care provider in San Antonio seeks a Front Office Specialist to manage patient flow and provide excellent customer service. Candidates should have a high school diploma, current BLS certification, and enjoy working with children. This role requires managing check-ins, documenting patient information, and working in a busy environment. Strong communication and accuracy skills are key to succeeding in this position, which also requires evening and weekend availability.

Qualifications

• Must be authorized to work in the U.S. and able to pass a background check.
• Current American Heart Association BLS certification required.
• Comfortable working evenings, weekends, and in busy clinics.

Responsibilities

• Be the calm, welcoming presence for families.
• Manage check-in, insurance verification, and payments.
• Document thoroughly in the EMR and protect patient privacy.

Skills

Communication

Accuracy

Customer Service

Education

High school diploma or equivalent

Job description

Front Office Specialist- Wonderland

Location: 4522 Fredericksburg Rd Suite A-11, San Antonio, TX 78201

Pay: $14-$16 depending on experience

Why This Role Matters

The front desk drives the entire visit. At Little Spurs Pediatric Urgent Care, Front Office Specialists keep families informed, supported, and moving through the clinic with confidence, even when the lobby is full and emotions are high.

This role is not just about checking boxes. It’s about accuracy, communication, and showing up steady when parents are stressed and kids don’t feel well.

What You’ll Do

• Be the calm, welcoming presence families meet first
• Manage check-in, insurance verification, and payments without losing accuracy
• Explain wait times and next steps clearly and respectfully
• Juggle phones, walk-ins, and systems during busy shifts
• Document thoroughly in the EMR and protect patient privacy
• Work closely with clinical teams to keep patient flow moving
  
  
  

What We Need

• High school diploma or equivalent
• Enjoys working with children and families
• Current American Heart Association BLS certification
• Comfortable working evenings, weekends, and busy clinics
• Authorized to work in the U.S. and able to pass a background check
  
  
  

Nice to Have

• Bilingual (English/Spanish)
• Pediatric or urgent care front desk experience
  
  
  

When We Operate (Schedule):

• Clinic Hours are as follows: Mon – Fri: 8:00 am – 8:00 pm
• Sat-Sun: 9:00 am – 5:00 pm
• Opportunity to travel to other clinics as needed
• Rotating weekends
  
  
  

What To Know Before You Apply

This is a fast-paced role. Some days are calm. Others move quickly. We train our team, support them during volume spikes, and expect reliability and accountability in return.

About Little Spurs

We serve kids on some of their hardest days. Our clinics run on teamwork, preparation, and doing the right thing for families, even when it’s busy.

Since 2006, Little Spurs Pediatric Urgent Care has focused on one mission: delivering fast, compassionate care to children and peace of mind to families. We believe great care comes from strong teams, clear expectations, and a cu