Pediatric Front Desk Specialist

PM Pediatrics Management Group, LLC; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in Washington, DC is seeking a Front Desk Associate to welcome families and support the medical team with efficient, patient-focused service. You will handle registrations, answer questions, and coordinate with leadership to resolve issues while ensuring HIPAA compliance.

The role requires strong communication, multitasking, and a professional demeanor in a fast-paced healthcare setting.

Qualifications

• Front desk experience in healthcare or hospitality preferred.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Ability to work flexible schedules; travel to another site may be required.
• High school diploma or GED.
• Intermediate Microsoft Office skills.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability.
• Accesses empathy and active listening in difficult interpersonal situations.
• Coordinates escalations and urgent issues to ensure timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Monitors patient flow and assists families with self-registration.
• Registers patients and maintains accurate demographics, insurance, and financial info (HIPAA).
• Manages incoming documents and correspondence with proper storage.
• Performs opening/closing duties: organize, stock, sanitize, reconcile.
• Executes other duties as assigned.

Skills

Team player

Microsoft Office

Customer service

Verbal communication

Written communication

Professional demeanor

Time management

Organizational skills

Critical thinking

Healthcare exposure

Navigate multiple computer systems

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in Washington, DC is seeking a Front Desk Associate to welcome families and support the medical team with efficient, patient-focused service. You will handle registrations, answer questions, and coordinate with leadership to resolve issues while ensuring HIPAA compliance.

The role requires strong communication, multitasking, and a professional demeanor in a fast-paced healthcare setting.