Pediatric Front Desk & Family Care Concierge

PM Pediatric Care; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in Washington, DC is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with courteous, first-class service. This role emphasizes organized front desk functions, HIPAA compliance, and accurate data handling within a patient-centered environment.

You will manage patient admissions, demographics and insurance information, and monitor patient flow.

Qualifications

• Team player in a fast-paced environment.
• Excellent Microsoft Office skills and basic tech fluency.
• Ability to work flexible schedules and travel between sites if needed.
• Outstanding customer service and telephone skills.
• Strong verbal and written communication.
• Professional and friendly demeanor.
• Quality focus with attention to detail.
• Excellent time management and organizational skills.
• Ability to stay calm with urgent situations.
• Prior healthcare reception experience preferred.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks guidance when needed.
• Demonstrates empathy and active listening in difficult situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations to ensure timely resolutions.
• Collaborates with site leadership to manage complex issues.
• Guides families through PM systems before, during, and after visits.
• Monitors patient flow and assists with self-registration.
• Keeps workflows and responsibilities up to date.
• Registers patients and maintains accurate demographic and insurance data with HIPAA compliance.
• Manages incoming patient documents and mail securely.
• Maintains confidentiality of patient accounts and HIPAA compliance.
• Performs opening/closing duties including stocking and sanitizing.
• Executes other duties as assigned.

Skills

Team player

MS Office

Flexible schedule

Customer service

Verbal communication

Professional demeanor

Attention to detail

Time management

Situational awareness

Healthcare experience

Education

High school diploma or GED

Job description

PM Pediatric Care in Washington, DC is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with courteous, first-class service. This role emphasizes organized front desk functions, HIPAA compliance, and accurate data handling within a patient-centered environment.

You will manage patient admissions, demographics and insurance information, and monitor patient flow.