Pediatric Front Desk Specialist

Highpoint Health with Ascension Saint Thomas; Gallatin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

401(k) with company match

Tuition/education assistance

Well-being programs

Job summary

Highpoint Health - Sumner with Ascension Saint Thomas in Portland, Tennessee is seeking a Patient Services Representative to join our school-based clinic pilot. You will manage front-office duties, patient check-in/out, scheduling, insurance verification, and registration processes.

You will collaborate with nurses and clinicians, handle payments and collections, maintain accurate records in EMR, and support a fast-paced pediatric-focused practice across seven Portland-area schools.

Qualifications

• Working knowledge of medical insurance processes
• Strong communication and customer service skills
• Ability to prioritize competing responsibilities
• Comfortable working with pediatric patients and families
• Proficiency with computers and EMR systems
• Ability to maintain patient confidentiality

Responsibilities

• Serve as the primary front-office representative for the school-based clinic in Portland, TN
• Manage patient check-in/out, scheduling, calls, and messages
• Verify insurance, update demographics and guarantor information
• Collect and post co-pays and balances, explain financial responsibilities
• Coordinate referrals, pre-certifications, and appointments for services
• Maintain accurate electronic patient records and data entry
• Collaborate with nurse practitioners and clinicians to coordinate care
• Independently manage front-office duties while clinicians are at schools
• Perform additional administrative duties as needed

Skills

Insurance verification

Customer service

Communication

Organizational skills

Computer literacy

Confidentiality

Education

High school diploma or equivalent

Tools

EMR familiarity

Appointment scheduling software

Job description

Highpoint Health - Sumner with Ascension Saint Thomas in Portland, Tennessee is seeking a Patient Services Representative to join our school-based clinic pilot. You will manage front-office duties, patient check-in/out, scheduling, insurance verification, and registration processes.

You will collaborate with nurses and clinicians, handle payments and collections, maintain accurate records in EMR, and support a fast-paced pediatric-focused practice across seven Portland-area schools.