Patient Services Representative - School Based Health

Lifepoint Health Careers; Gallatin (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition assistance

401(k) with company match

Well-being programs

Paid time off

Job summary

Lifepoint Health, Inc. is hiring a Patient Services Representative for a school-based clinic in Portland, TN. You will be the front-line contact, handling check-ins, registrations, and patient messages while coordinating care with clinicians.

Ideal candidates bring experience in medical offices, knowledge of insurance, and strong communication skills. This role offers full-time hours, generous benefits, and opportunities to support families and children in the community.

Qualifications

• High school diploma or equivalent.
• Two or more years of medical office experience preferred in primary care, family medicine, or pediatrics.
• Experience with medical referrals and insurance pre-certifications is a plus.
• Familiarity with EMR and medical scheduling systems.
• Bilingual English/Spanish is a plus.
• BLS certification is desirable.

Responsibilities

• Serve as the primary front-office representative at a school-based clinic in Portland, TN.
• Manage patient check-in/check-out, scheduling, calls, and messages.
• Verify insurance, update demographics and guarantor information, and register patients.
• Collect and post co-pays, deductibles, and balances; explain financial responsibilities.
• Coordinate referrals, pre-certifications, and appointments for specialty care and imaging.
• Maintain accurate electronic patient records and perform data entry.
• Collaborate with nurse practitioner and clinical staff to coordinate care.
• Independently manage front-office tasks while clinicians serve at schools.
• Perform additional administrative duties as needed.

Skills

Insurance knowledge

Eligibility verification

Patient registration

Communication skills

Customer service

Organizational skills

Independent work

Prioritization

Judgment

Pediatric care

Diversity awareness

Computer proficiency

EMR familiarity

Scheduling systems

Bilingual (EN/ES)

Tools

EMR familiarity

Scheduling systems

Job description

Your experience matters

Highpoint Health - Sumner with Ascension Saint Thomasispartof Lifepoint Health,a diversified healthcare delivery network with facilities coast to coast. Weare driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representativejoining our team, you're embracing a vital mission dedicated tomaking communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Be part of an innovative, school-based healthcare initiative in Portland, Tennessee, designed to make quality medical care more accessible for children and families. Our dedicated team partners with seven local schools to provide convenient medical care for students while also serving individuals and families throughout the community. This growing pilot program offers a unique opportunity to make a meaningful impact, support working families, and help shape a new approach to community healthcare.

How you'll contribute

A Patient Services Representative who excels in this role:

• Serve as the primary front-office representative for an innovative, school-based healthcare clinic located in Portland, Tennessee.

• Manage patient check-in and check-out, appointment scheduling, incoming calls, and patient messages.

• Verify insurance coverage, accurately update patient demographics and guarantor information, and ensure complete patient registration.

• Collect and post co-pays, deductibles, and outstanding patient balances while communicating financial responsibilities to patients.

• Coordinate patient referrals, insurance pre-certifications, and appointments for specialty care, imaging, therapy, and other recommended services.

• Support a unique school-based healthcare program serving students across seven Portland-area schools, as well as individuals and families throughout the community.

• Maintain accurate electronic patient records, including chart preparation, document scanning, and data entry.

• Collaborate with the nurse practitioner and clinical staff to coordinate patient care and maintain efficient daily operations.

• Independently manage front-office responsibilities while clinical team members provide care at participating schools.

• Perform additional administrative and clerical duties as needed to support the practice.

What we're looking for

Applicants should have a high school diploma or equivalent. Additional requirements include:

Required:

• Working knowledge of medical insurance, including eligibility verification, patient registration, and accurate guarantor information.
• Strong communication, customer service, and organizational skills.
• Ability to work independently, prioritize competing responsibilities, and exercise sound judgment.
• Comfortable working with pediatric patients, families, and individuals from diverse backgrounds.
• Proficiency with computers, electronic records, and general office technology.
• Ability to maintain patient confidentiality and work effectively in a fast-paced, evolving healthcare environment.

Preferred:

• Two or more years of medical office experience, preferably in primary care, family medicine, or pediatrics.
• Experience processing medical referrals and insurance pre-certifications.
• Familiarity with electronic medical records (EMR) and medical scheduling systems.
• Bilingual communication skills in English and Spanish.
• Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.

Schedule:

Monday - Friday, 7:30am - 4:00pm

Location:

Portland, TN

Whyjoin us

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• FinancialProtection& PTO:Life, accident, criticalillness, hospital indemnity insurance, short-andlong-term disability, paid family leaveandpaid time off.
• Financial & Career Growth:Highereducation and certification tuitionassistance, loan assistance and 401(k) retirement packageandcompany match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learningandcareer advancement opportunities.

More about Highpoint Health - Sumner with Ascension Saint Thomas

Highpoint Health - Sumner with Ascension Saint Thomasis a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement

"Highpoint Health - Sumner with Ascension Saint Thomas is an Equal Opportunity Employer.Highpoint Health - Sumner with Ascension Saint Thomasis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.