Patient Services Representative - School Based Health

Highpoint Health with Ascension Saint Thomas; Gallatin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

401(k) with company match

Tuition/education assistance

Well-being programs

Job summary

Highpoint Health - Sumner with Ascension Saint Thomas in Portland, Tennessee is seeking a Patient Services Representative to join our school-based clinic pilot. You will manage front-office duties, patient check-in/out, scheduling, insurance verification, and registration processes.

You will collaborate with nurses and clinicians, handle payments and collections, maintain accurate records in EMR, and support a fast-paced pediatric-focused practice across seven Portland-area schools.

Qualifications

• Working knowledge of medical insurance processes
• Strong communication and customer service skills
• Ability to prioritize competing responsibilities
• Comfortable working with pediatric patients and families
• Proficiency with computers and EMR systems
• Ability to maintain patient confidentiality

Responsibilities

• Serve as the primary front-office representative for the school-based clinic in Portland, TN
• Manage patient check-in/out, scheduling, calls, and messages
• Verify insurance, update demographics and guarantor information
• Collect and post co-pays and balances, explain financial responsibilities
• Coordinate referrals, pre-certifications, and appointments for services
• Maintain accurate electronic patient records and data entry
• Collaborate with nurse practitioners and clinicians to coordinate care
• Independently manage front-office duties while clinicians are at schools
• Perform additional administrative duties as needed

Skills

Insurance verification

Customer service

Communication

Organizational skills

Computer literacy

Confidentiality

Education

High school diploma or equivalent

Tools

EMR familiarity

Appointment scheduling software

Job description

Your Experience Matters

Highpoint Health - Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team

Be part of an innovative, school-based healthcare initiative in Portland, Tennessee, designed to make quality medical care more accessible for children and families. Our dedicated team partners with seven local schools to provide convenient medical care for students while also serving individuals and families throughout the community. This growing pilot program offers a unique opportunity to make a meaningful impact, support working families, and help shape a new approach to community healthcare.

How You’ll Contribute

A Patient Services Representative who excels in this role:

• Serve as the primary front-office representative for an innovative, school-based healthcare clinic located in Portland, Tennessee.
• Manage patient check-in and check-out, appointment scheduling, incoming calls, and patient messages.
• Verify insurance coverage, accurately update patient demographics and guarantor information, and ensure complete patient registration.
• Collect and post co-pays, deductibles, and outstanding patient balances while communicating financial responsibilities to patients.
• Coordinate patient referrals, insurance pre-certifications, and appointments for specialty care, imaging, therapy, and other recommended services.
• Support a unique school-based healthcare program serving students across seven Portland-area schools, as well as individuals and families throughout the community.
• Maintain accurate electronic patient records, including chart preparation, document scanning, and data entry.
• Collaborate with the nurse practitioner and clinical staff to coordinate patient care and maintain efficient daily operations.
• Independently manage front-office responsibilities while clinical team members provide care at participating schools.
• Perform additional administrative and clerical duties as needed to support the practice.

What We’re Looking For

Applicants should have a high school diploma or equivalent. Additional requirements include:

Required

• Working knowledge of medical insurance, including eligibility verification, patient registration, and accurate guarantor information.
• Strong communication, customer service, and organizational skills.
• Ability to work independently, prioritize competing responsibilities, and exercise sound judgment.
• Comfortable working with pediatric patients, families, and individuals from diverse backgrounds.
• Proficiency with computers, electronic records, and general office technology.
• Ability to maintain patient confidentiality and work effectively in a fast-paced, evolving healthcare environment.

Preferred

• Two or more years of medical office experience, preferably in primary care, family medicine, or pediatrics.
• Experience processing medical referrals and insurance pre-certifications.
• Familiarity with electronic medical records (EMR) and medical scheduling systems.
• Bilingual communication skills in English and Spanish.
• Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.

Schedule:

Monday - Friday, 7:30am - 4:00pm

Location:

Portland, TN

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

More about Highpoint Health - Sumner with Ascension Saint Thomas

Highpoint Health - Sumner with Ascension Saint Thomas is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement

"Highpoint Health - Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health - Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.