Pediatric Front Desk & Scheduling Specialist

Paylocity; Tallahassee (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

PTO and paid holidays

401(k) with company matching

Family-oriented environment

Competitive hourly pay

Job summary

Paylocity's pediatric practice is seeking a full-time Medical Office Specialist who balances administrative duties with a warm, child-friendly presence. As the first point of contact, you’ll greet families, manage check-in/out, and support busy parents throughout visits.

You will coordinate well-child visits and sick visits in an EHR system, verify insurance, collect co-pays, and maintain HIPAA-compliant digital files while liaising with providers, pharmacies, and specialty clinics.

Qualifications

• Minimum of High School Diploma or equivalent
• Minimum 1 year customer service experience in a medical office or similar
• Ability to work Monday-Friday 8a-5p, with some occasional overtime
• Ability to work well with others and under pressure
• Computer proficiency; knowledge of Microsoft Office
• Strong communication, written, interpersonal and organizational skills
• Ability to articulate and communicate effectively in person, in email and on the phone
• Ability to maintain confidentiality

Responsibilities

• Greet families, manage the check-in/check-out process, and handle a multi-line phone system with professionalism and empathy.
• Coordinate well-child visits, follow-ups, and urgent sick-visit appointments using our Electronic Health Record (EHR) system.
• Verify insurance eligibility, obtain necessary authorizations, and collect co-pays/outstanding balances at the time of service.
• Maintain and update digital patient files, ensuring 100% HIPAA compliance and accuracy.
• Act as the liaison between our providers, pharmacies, and specialty clinics to ensure seamless care for our patients.

Skills

Customer service

Interpersonal communication

Microsoft Office

Team player

Education

High School Diploma or equivalent

Tools

EHR/Practice Management software

Job description

Paylocity's pediatric practice is seeking a full-time Medical Office Specialist who balances administrative duties with a warm, child-friendly presence. As the first point of contact, you’ll greet families, manage check-in/out, and support busy parents throughout visits.

You will coordinate well-child visits and sick visits in an EHR system, verify insurance, collect co-pays, and maintain HIPAA-compliant digital files while liaising with providers, pharmacies, and specialty clinics.