Medical Office Specialist

Paylocity; Tallahassee (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

PTO and paid holidays

401(k) with company matching

Family-oriented environment

Competitive hourly pay

Job summary

Paylocity's pediatric practice is seeking a full-time Medical Office Specialist who balances administrative duties with a warm, child-friendly presence. As the first point of contact, you’ll greet families, manage check-in/out, and support busy parents throughout visits.

You will coordinate well-child visits and sick visits in an EHR system, verify insurance, collect co-pays, and maintain HIPAA-compliant digital files while liaising with providers, pharmacies, and specialty clinics.

Qualifications

• Minimum of High School Diploma or equivalent
• Minimum 1 year customer service experience in a medical office or similar
• Ability to work Monday-Friday 8a-5p, with some occasional overtime
• Ability to work well with others and under pressure
• Computer proficiency; knowledge of Microsoft Office
• Strong communication, written, interpersonal and organizational skills
• Ability to articulate and communicate effectively in person, in email and on the phone
• Ability to maintain confidentiality

Responsibilities

• Greet families, manage the check-in/check-out process, and handle a multi-line phone system with professionalism and empathy.
• Coordinate well-child visits, follow-ups, and urgent sick-visit appointments using our Electronic Health Record (EHR) system.
• Verify insurance eligibility, obtain necessary authorizations, and collect co-pays/outstanding balances at the time of service.
• Maintain and update digital patient files, ensuring 100% HIPAA compliance and accuracy.
• Act as the liaison between our providers, pharmacies, and specialty clinics to ensure seamless care for our patients.

Skills

Customer service

Interpersonal communication

Microsoft Office

Team player

Education

High School Diploma or equivalent

Tools

EHR/Practice Management software

Job description

Description

Medical Office Specialist - FULL TIME with benefits

About the Role

Are you a detail-oriented professional with a heart for kids? Our busy pediatric practice is looking for a full-time Medical Office Specialist who can balance high-level administrative tasks with a warm, welcoming presence for our patients and their families.

As the first point of contact, you won't just be managing a schedule; you’ll be the friendly face that helps a nervous child feel at ease and a busy parent feel supported.

What You’ll Do

• Patient Experience: Greet families, manage the check-in/check-out process, and handle a multi-line phone system with professionalism and empathy.
• Scheduling: Coordinate well-child visits, follow-ups, and urgent "sick-visit" appointments using our Electronic Health Record (EHR) system.
• Insurance & Billing: Verify insurance eligibility, obtain necessary authorizations, and collect co-pays/outstanding balances at the time of service.
• Records Management: Maintain and update digital patient files, ensuring 100% HIPAA compliance and accuracy.
• Coordination: Act as the liaison between our providers, pharmacies, and specialty clinics to ensure seamless care for our patients.

What You Bring

• Experience: Minimum of 1–2 years in a medical office setting (Pediatrics preferred).
• Skills: Proficiency in EHR/Practice Management software (eClinicalWorks, Athena, or similar).
• Education: High School Diploma or equivalent; Medical Office Certification is a plus.
• The "Pediatric Touch": Exceptional patience and the ability to remain calm and kind in a fast-paced, sometimes noisy environment.
• Reliability: A consistent track record of punctuality and a team-player mindset.

Benefits & Perks

• Competitive hourly pay based on your experience.
• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) with company matching.
• A supportive, family-oriented work environment where your work truly matters.

Requirements

Minimum Qualifications

• Minimum of High School Diploma or equivalent
• Minimum 1 year customer service experience in a medical office or similar
• Ability to work Monday-Friday 8a-5p, with some occasional overtime
• Ability to work well with others and under pressure
• Computer proficiency; knowledge of Microsoft Office
• Strong communication, written, interpersonal and organizational skills
• Ability to articulate and communicate effectively in person, in email and on the phone
• Ability to maintain confidentiality

Physical Requirements of Position

• Must be able to effectively communicate with patients and co-workers
• Occasional bending, stooping, lifting and stretching
• Ability to sit at a desk and operate computer equipment for extended periods of time