Pediatric Front Desk & Patient Services Specialist

UPMC; Chambersburg (Franklin County); On-site; USD 22,000 - 29,000; Full time

Job summary

UPMC Pediatric Specialists in Chambersburg, PA is seeking a friendly Patient Services Representative to join our busy pediatric practice. The role serves as the first point of contact for families, handling check-in, registration, copay collection, appointment scheduling, and benefit verification while delivering outstanding customer service.

Ideal candidates will have high school diploma, strong computer skills, and 2 years’ experience in medical or customer service settings.

Qualifications

• Completion of high school diploma or equivalent is required.
• Two years of experience in a medical, billing, fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with health records systems (e.g., Epic, Medipac) is preferred.
• Experience with personal computer-based applications and data entry is preferred.

Responsibilities

• Provide a warm and welcoming greeting to patients and families.
• Guide patients through self-arrival technology or front desk check-in.
• Collect copayments and other patient payments at point of service.
• Verify and update patient registration information at checkout.
• Schedule follow-up appointments and ancillary services at checkout.
• Educate patients about insurance benefits and MyUPMC portal registration.
• Triage and distribute calls to clinical providers and other departments as needed.
• Assist with scanning records and faxing documents.

Skills

Customer service

Medical office experience

HIPAA compliance

Education

High school diploma

Tools

Epic

Medipac

Job description

UPMC Pediatric Specialists in Chambersburg, PA is seeking a friendly Patient Services Representative to join our busy pediatric practice. The role serves as the first point of contact for families, handling check-in, registration, copay collection, appointment scheduling, and benefit verification while delivering outstanding customer service.

Ideal candidates will have high school diploma, strong computer skills, and 2 years’ experience in medical or customer service settings.