Patient Services Representative — Front Desk & Scheduling

UPMC; Carlisle (Cumberland County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Growth opportunities

Excellent benefits

Friendly team

Job summary

UPMC Child Advocacy Center of Central PA in Carlisle seeks a limited casual Patient Service Representative to greet patients, assist with check‑in, and collect copayments, while guiding families through MyUPMC and scheduling follow‑ups. The role emphasizes HIPAA compliance, friendly customer service, and smooth patient experiences in a supportive environment.

The position offers an as-needed schedule (up to 24 hours/week) with potential evening coverage and occasional travel to Harrisburg.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow‑up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Performs in accordance with system-wide competencies/behaviors
• Performs other duties as assigned.

Skills

Customer service

Communication

Cash handling

HIPAA compliance

Job description

UPMC Child Advocacy Center of Central PA in Carlisle seeks a limited casual Patient Service Representative to greet patients, assist with check‑in, and collect copayments, while guiding families through MyUPMC and scheduling follow‑ups. The role emphasizes HIPAA compliance, friendly customer service, and smooth patient experiences in a supportive environment.

The position offers an as-needed schedule (up to 24 hours/week) with potential evening coverage and occasional travel to Harrisburg.