Pediatric Patient Services Specialist (Weekend)

UPMC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 26,000; Full time

Job summary

UPMC Children’s Community Pediatrics in Pittsburgh is seeking a Full-Time Patient Services Representative to support daily office operations. Weekend availability is required to align with the hours of operation and patient needs.

The role involves welcoming patients, processing check-ins and copayments, registering patients in Biometrics, and guiding families to MyUPMC. You will also assist with scheduling and navigate financial responsibilities in a compliant setting.

Qualifications

• Experience greeting patients and handling check-in processes.
• Ability to collect copayments and verify patient information.
• Capacity to schedule follow-up appointments and coordinate services.
• Familiarity with biometrics registration and patient portals.
• Knowledge of HIPAA regulations and privacy practices.

Responsibilities

• Greet patients, assist with check-in, collect copayments, and update information.
• Arrange follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote MyUPMC portal.
• Educate patients on financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.

Skills

Customer service

Communication skills

HIPAA compliance

Job description

UPMC Children’s Community Pediatrics in Pittsburgh is seeking a Full-Time Patient Services Representative to support daily office operations. Weekend availability is required to align with the hours of operation and patient needs.

The role involves welcoming patients, processing check-ins and copayments, registering patients in Biometrics, and guiding families to MyUPMC. You will also assist with scheduling and navigate financial responsibilities in a compliant setting.