Pediatric Front Desk & Patient Experience Advocate

Memorial Physician Practices; Winchester (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Financial & Career Growth

Employee Well-being

Job summary

Highpoint Health - Winchester with Ascension Saint Thomas is seeking a Receptionist to join a busy pediatric-focused practice at Highpoint Orthopedic. You will greet patients, verify demographics and insurance, collect copays, and support appointment scheduling to ensure smooth patient flow.

The role emphasizes patient service, accuracy, and confidentiality, with responsibilities spanning front-office tasks and effective communication with providers and families.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to work in a fast-paced, high-volume environment and prioritize multiple responsibilities.
• Strong organizational skills and attention to detail.
• Demonstrated professionalism, empathy, positivity, and reliability.
• Basic computer proficiency and ability to learn EMR/scheduling systems.

Responsibilities

• Greets patients and families and provides a welcoming, professional first point of contact for the practice.
• Checks patients in and out, verifies demographic and insurance information, and ensures patient information is accurate and up to date.
• Verifies insurance coverage and assists with gathering information needed for patient visits.
• Collects and processes copays and other patient payments as appropriate.
• Answers incoming telephone calls, routes calls and messages, and responds to patient and family inquiries in a professional and timely manner.
• Schedules and manages patient appointments while supporting an efficient flow of patients throughout the practice.
• Prepares and provides immunization/shot records and other requested patient documentation.
• Ensures patients and families receive and complete the appropriate forms and documentation for well visits and other appointments.
• Communicates effectively with providers, clinical staff, patients, families, and other departments to coordinate patient needs.
• Performs general front-office and clerical functions, including scanning, faxing, filing, data entry, and maintaining patient documentation.
• Manages multiple competing priorities in a high-volume pediatric practice while maintaining accuracy, professionalism, and a positive patient experience.
• Protects confidential patient information and follows established organizational and practice policies and procedures.
• Maintains an organized front-office environment and assists with additional administrative duties as assigned.

Skills

Customer Service

Communication

Organization

Prioritization

Professionalism

Education

High School Diploma

Tools

Athena EMR

Job description

Highpoint Health - Winchester with Ascension Saint Thomas is seeking a Receptionist to join a busy pediatric-focused practice at Highpoint Orthopedic. You will greet patients, verify demographics and insurance, collect copays, and support appointment scheduling to ensure smooth patient flow.

The role emphasizes patient service, accuracy, and confidentiality, with responsibilities spanning front-office tasks and effective communication with providers and families.