Healthcare Front Desk Specialist – Float Roles

Memorial Physician Practices; Winchester (TN); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Wellness programs

Free gym membership

Discount programs

Job summary

Highpoint Health - Winchester with Ascension Saint Thomas seeks a Receptionist to greet patients, manage check-in/check-out, schedule appointments, verify insurance, collect copays, and support multiple clinic locations. The role requires strong communication, adaptability, and confidentiality in a fast-paced healthcare setting.

The position offers PRN hours, variable weekday coverage, and occasional weekend opportunities across Winchester and nearby clinics.

Qualifications

• Strong verbal and written communication skills with a customer-service-focused approach.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Critical-thinking skills, sound judgment, and the ability to take appropriate action with minimal supervision.
• Willingness and ability to learn new processes and adapt quickly to different clinic environments, specialties, providers, and workflows.
• Dependable and flexible, with the ability to provide coverage at different physician-practice locations based on staffing needs.
• Comfortable working directly with patients and providing professional, courteous service.
• Ability to maintain confidentiality and appropriately handle sensitive patient and organizational information.

Responsibilities

• Serve as a welcoming first point of contact for patients, visitors, providers, and other members of the healthcare team.
• Greet and assist patients with check-in and check-out, ensuring demographic and other required information is accurate and up to date.
• Schedule patient appointments and assist with coordinating appointments based on clinic and provider availability.
• Answer incoming phone calls, route calls and messages appropriately, and respond to general patient inquiries.
• Verify insurance information and assist with other registration-related activities as needed.
• Collect copays and other patient payments and complete applicable payment documentation.
• Assist with referrals, medical records, and other administrative or clerical needs of the practice.
• Maintain accurate patient and office information within applicable electronic systems and databases.
• Prepare, scan, fax, copy, file, and distribute documents and correspondence as needed.
• Provide reception and administrative coverage across multiple physician practices and adapt to the workflows, providers, and patient populations of each location.
• Maintain an organized and professional front-office environment and assist with monitoring office supplies.
• Communicate effectively with patients, providers, clinic staff, and other departments to support efficient clinic operations.
• Maintain patient confidentiality and follow organizational policies and procedures.
• Perform other duties as assigned based on the needs of the clinic.

Skills

Verbal and written communication

Multitasking

Critical thinking

Adaptability

Reliability

Professional patient interaction

Confidentiality

Education

High school diploma or equivalent

Tools

EMR system

Scheduling software

Registration system

Job description

Highpoint Health - Winchester with Ascension Saint Thomas seeks a Receptionist to greet patients, manage check-in/check-out, schedule appointments, verify insurance, collect copays, and support multiple clinic locations. The role requires strong communication, adaptability, and confidentiality in a fast-paced healthcare setting.

The position offers PRN hours, variable weekday coverage, and occasional weekend opportunities across Winchester and nearby clinics.