Pediatric Front Desk & Patient Concierge | 8-Week Training

Central Texas Pediatric Orthopedics; Austin (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Central Texas Pediatric Orthopedics is seeking a Patient Representative to be the frontline contact for patients and families in our pediatric orthopedic practice. You will greet visitors, manage appointments, verify insurance, and assist with billing while ensuring HIPAA compliance and excellent customer service.

The role requires strong administrative and communication skills, experience in a medical office, and familiarity with EMR/EHR systems such as eClinicalWorks, Epic, or Athenahealth.

Qualifications

• Experience in a medical office setting or healthcare environment.
• Proficiency with EMR/EHR systems (eClinicalWorks, Epic, Athenahealth).
• Strong administrative and communication skills.
• Bilingual abilities desirable to effectively communicate with diverse patient population.

Responsibilities

• Greet patients and visitors, providing front desk customer service with professionalism.
• Schedule appointments using EHR systems.
• Verify insurance information and answer health insurance inquiries in HIPAA-compliant manner.
• Assist patients with medical billing and explain billing statements.

Skills

Front desk customer service

Administrative skills

Communication skills

Bilingual (preferred)

HIPAA compliance

Tools

eClinicalWorks

Epic

Athenahealth

Microsoft Office

Job description

Central Texas Pediatric Orthopedics is seeking a Patient Representative to be the frontline contact for patients and families in our pediatric orthopedic practice. You will greet visitors, manage appointments, verify insurance, and assist with billing while ensuring HIPAA compliance and excellent customer service.

The role requires strong administrative and communication skills, experience in a medical office, and familiarity with EMR/EHR systems such as eClinicalWorks, Epic, or Athenahealth.