Pediatric Front Desk & Patient Care Coordinator

North Pinellas Children's Medical Center; Palm Harbor (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with profit sharing

Growth opportunities

Job summary

North Pinellas Children's Medical Center is seeking a full-time Receptionist to support the Patient-Centered Medical Home team. Evening and weekend shifts rotate, with responsibilities spanning call handling, patient check-in, insurance verification, and EHR documentation.

The role emphasizes strong customer service, multitasking, and teamwork in a busy pediatric practice serving the community for over 30 years.

Qualifications

• Excellent customer service, communication, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficient in computer systems, phone operations, and documentation.
• Knowledge of insurance, eligibility, and medical terminology preferred.
• Professional, team-oriented, and detail-driven.

Responsibilities

• Answer and route calls; schedule and confirm appointments.
• Greet and check in patients; maintain accurate demographic, insurance, and pharmacy information.
• Verify insurance, collect copays/balances, and assist with basic billing inquiries.
• Scan and manage patient documentation in the EHR.
• Coordinate interpreter services and address patient communication needs.
• Monitor reception area, communicate delays, and maintain a welcoming environment.
• Process medical record requests, forms, and daily reports/deposits.
• Ensure compliance with confidentiality, safety, and infection control standards.

Skills

Customer service

Communication

Multitasking

Computer systems

Phone operations

Documentation

Insurance knowledge

Team player

Tools

EHR system

Job description

North Pinellas Children's Medical Center is seeking a full-time Receptionist to support the Patient-Centered Medical Home team. Evening and weekend shifts rotate, with responsibilities spanning call handling, patient check-in, insurance verification, and EHR documentation.

The role emphasizes strong customer service, multitasking, and teamwork in a busy pediatric practice serving the community for over 30 years.