Pediatric Front Desk & Patient Access Specialist

Pediatric Associates; City of Poughkeepsie (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Pediatric Associates is seeking a friendly, patient-focused Front Desk Clerk to join our healthcare team in New York. You will greet families, check in/out patients, collect payments, and coordinate with the care team to keep the office running smoothly.

The ideal candidate has a High school diploma or GED and strong communication skills, with basic computer literacy and a commitment to confidentiality in a fast-paced pediatric environment.

Qualifications

• High school diploma or GED required.
• Previous experience in healthcare customer service or clerical roles preferred but not required.
• Basic computer skills required.
• Ability to maintain confidentiality in a healthcare environment.
• Excellent written and verbal communication skills.
• Multilingual is preferred but not required.

Responsibilities

• Greets arriving patients and their parties promptly, and with kind professionalism.
• Verifies patient demographic & insurance information in the HER. Updates data as needed.
• Provides necessary forms & documents and collects signatures from responsible parties.
• Schedules appointments as requested by patients and reviews appointment details with the patient including appointment date, time, location, and provider.
• Collects copays, deductibles, and coinsurance in accordance with practice policies; provides receipt of payment following all transactions.
• Balances payments at close of business.
• Maintains a clean and orderly waiting area, and appropriately addresses or reports any issues that arise.
• Exercises sound judgment when addressing patients’ concerns and notifies medical staff without delay in an actual or suspected emergency.
• Answers phone calls pertaining to patient services promptly, and in a professional, polite, and friendly manner.
• Takes messages for providers, provides outside parties with appropriate information, and addresses patient needs efficiently.
• Promotes teamwork by collaborating with providers and clinical staff.
• Assists other departments as requested.
• Performs other duties as assigned.

Skills

Basic computer skills

Multilingual (preferred)

Education

High school diploma or GED

Job description

Pediatric Associates is seeking a friendly, patient-focused Front Desk Clerk to join our healthcare team in New York. You will greet families, check in/out patients, collect payments, and coordinate with the care team to keep the office running smoothly.

The ideal candidate has a High school diploma or GED and strong communication skills, with basic computer literacy and a commitment to confidentiality in a fast-paced pediatric environment.