Pediatric Front Desk Specialist - First-Class Experience

PM Pediatric Care; Syosset (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care in Syosset, NY is seeking a Front Desk Associate to greet families, manage registrations and insurance data, and support the medical team with a first-class experience. The role emphasizes HIPAA-compliant handling of information, patient flow, and strong customer service in a busy clinic.

Candidates should have excellent communication, multitasking ability, and a professional demeanor; MS Office proficiency is a plus, with flexibility for occasional cross-site travel.

Qualifications

• Team player in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication abilities.
• Quality focused with attention to detail.
• Outstanding time management and organizational skills.
• Ability to navigate multiple computer systems.
• Healthcare experience preferred.
• Professional and friendly demeanor.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Demonstrates empathy and active listening in challenging situations.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to address complex patient issues.
• Registers patients and maintains accurate demographics, insurance, and HIPAA-compliant data.
• Manages incoming patient documents and correspondence with proper storage.
• Performs opening and closing duties; assists with patient flow and self-registration.
• Other duties as assigned.

Job description

PM Pediatric Care in Syosset, NY is seeking a Front Desk Associate to greet families, manage registrations and insurance data, and support the medical team with a first-class experience. The role emphasizes HIPAA-compliant handling of information, patient flow, and strong customer service in a busy clinic.

Candidates should have excellent communication, multitasking ability, and a professional demeanor; MS Office proficiency is a plus, with flexibility for occasional cross-site travel.