Pediatric Front Desk & Patient Access Coordinator

Banner Medical Group; Arizona; On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health seeks a Customer Experience Rep in Mesa, AZ to coordinate patient flow, handle registrations, verify insurance, and guide patients on payments. Strong communication and accuracy are essential as you support the care team and ensure compliant record handling.

You will work in a fast-paced environment, manage data entry, schedule visits, and assist with patient records while upholding organizational policies and patient confidentiality.

Qualifications

• Registration/check-in and data intake
• Verify insurance eligibility and referrals
• Explain financial policies and payment options
• Balance cash drawer and post payments accurately
• Schedule appointments and manage patient flow
• Communicate clearly with patients and care teams

Responsibilities

• Performs registration/check-in including data entry and forms
• Verifies insurance eligibility and pre-certifications as needed
• Calculates patient liability and explains payment options
• Enters charges and reconciles payments; balances cash drawer daily
• Schedules visits and procedures; confirms next-day appointments
• Assists with patient communications and records requests

Skills

Registration/check-in

Insurance verification

Customer service

Data entry

Education

High school diploma or GED

Job description

Banner Health seeks a Customer Experience Rep in Mesa, AZ to coordinate patient flow, handle registrations, verify insurance, and guide patients on payments. Strong communication and accuracy are essential as you support the care team and ensure compliant record handling.

You will work in a fast-paced environment, manage data entry, schedule visits, and assist with patient records while upholding organizational policies and patient confidentiality.