Pediatric Front Desk Experience Specialist

PM Pediatrics; Village of Rockville Centre (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care in Rockville Centre, NY is seeking a Front Desk Associate for a full-time role. You will greet families, answer questions, and manage patient registration to provide a welcoming, first-class experience while supporting the medical team.

The position requires excellent customer service, strong communication, multitasking ability, and proficiency with Microsoft Office. Healthcare front desk experience and a high school diploma or GED are preferred.

Qualifications

• High school diploma or GED.
• Prior front desk, concierge, or hospitality experience preferred.
• Healthcare setting experience preferred.
• Excellent customer service and telephone skills.
• Ability to multitask in a fast-paced environment.
• Strong communication and organizational skills.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification as needed.
• Maintains HIPAA compliance and confidentiality of patient information.
• Registers patients and maintains accurate demographics, insurance, and financial data.
• Monitors patient flow and queues during waiting and registration.
• Collaborates with site leadership to handle complex patient issues.

Skills

Excellent customer service

Telephone skills

Strong verbal and written communicatie

Microsoft Office Suite

Team player

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in Rockville Centre, NY is seeking a Front Desk Associate for a full-time role. You will greet families, answer questions, and manage patient registration to provide a welcoming, first-class experience while supporting the medical team.

The position requires excellent customer service, strong communication, multitasking ability, and proficiency with Microsoft Office. Healthcare front desk experience and a high school diploma or GED are preferred.