Pediatric Front Desk Concierge | Patient Experience

PM Pediatric Care; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care in New York, NY seeks a Front Desk Associate to greet families, manage registrations, and support the medical team with a welcoming, First-class experience. The role emphasizes organization, HIPAA compliance, and outstanding customer service while coordinating with site leadership to resolve issues and ensure smooth patient flow.

Healthcare experience and proficiency with Microsoft Office are preferred; a high school diploma or GED is required.

Qualifications

• Team player capable of independent work in a fast-paced setting.
• Experience delivering strong customer service and phone etiquette.
• Proficiency with verbal and written communication in professional settings.
• Familiarity with HIPAA guidelines and patient privacy.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Demonstrates empathy and active listening in challenging situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolution.
• Communicates with site leadership to manage complex patient issues.
• Upholds PM Pediatric Care core values to assist patients and families.
• Manages patient flow and assists with self-registration process.
• Maintains accurate patient accounts with demographics, insurance, and billing info while complying with HIPAA.

Skills

Team player

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Critical thinking

HIPAA awareness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

PM Pediatric Care in New York, NY seeks a Front Desk Associate to greet families, manage registrations, and support the medical team with a welcoming, First-class experience. The role emphasizes organization, HIPAA compliance, and outstanding customer service while coordinating with site leadership to resolve issues and ensure smooth patient flow.

Healthcare experience and proficiency with Microsoft Office are preferred; a high school diploma or GED is required.