Pediatric Front Desk Concierge — Flexible Hours

PM Pediatrics; Laurel (MD); On-site; USD 23,419 - 38,572; Full time

Job summary

PM Pediatric Care in Laurel, MD seeks a Front Desk Associate to welcome families and manage the check-in experience with professionalism. You will greet patients, answer questions, handle registrations and insurance information, ensure HIPAA compliance, and support front desk operations with accuracy and empathy.

This role requires teamwork, reliability, and the ability to coordinate with care teams to resolve issues promptly.

Qualifications

• High school diploma or GED required.
• Prior healthcare front desk experience preferred.
• Excellent customer service and communication skills.
• Ability to use multiple computer systems with accuracy.
• Flexible schedule; may travel to another site within reason.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient questions or seek clarification as needed.
• Show empathy and active listening in difficult situations.
• Support patient care quality initiatives as directed.
• Coordinate escalations to ensure timely resolutions.
• Collaborate with site leadership to manage complex issues.
• Operate front desk workflows with HIPAA compliant practices.
• Register patients and maintain accurate demographics and insurance data.
• Manage incoming documents and correspondence with proper storage.
• Perform opening and closing duties and other tasks as assigned.

Skills

Customer service

Telephone skills

Verbal communication

Written communication

Time management

Organizational skills

Critical thinking

Team player

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in Laurel, MD seeks a Front Desk Associate to welcome families and manage the check-in experience with professionalism. You will greet patients, answer questions, handle registrations and insurance information, ensure HIPAA compliance, and support front desk operations with accuracy and empathy.

This role requires teamwork, reliability, and the ability to coordinate with care teams to resolve issues promptly.