Pediatric Front Desk Concierge

PM Pediatrics; Columbia (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is hiring a Front Desk Associate to warmly welcome families and support the medical team in Columbia, MD. You will manage registrations, patient flow, and confidential information with care and professionalism.

The role requires excellent customer service, strong communication, and the ability to multi-task in a fast-paced healthcare setting. Prior front desk or hospitality experience is a plus, with a high school diploma or GED required.

Qualifications

• Proficiency in Microsoft Office Suite and basic computer skills.
• Customer service excellence and strong telephone etiquette.
• Clear verbal and written communication with families.
• Ability to multitask in a fast-paced medical front desk setting.
• Attention to detail and strong organizational skills.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification as needed.
• Maintains HIPAA confidentiality and accurate patient records.
• Registers patients and collects demographics, insurance, and payment info.
• Manages documents, mail, and communications for the front desk.

Skills

Microsoft Office

Customer service

Telephone skills

Verbal communication

Written communication

Time management

Organization

Critical thinking

Detail oriented

Education

High school diploma or GED

Job description

PM Pediatric Care is hiring a Front Desk Associate to warmly welcome families and support the medical team in Columbia, MD. You will manage registrations, patient flow, and confidential information with care and professionalism.

The role requires excellent customer service, strong communication, and the ability to multi-task in a fast-paced healthcare setting. Prior front desk or hospitality experience is a plus, with a high school diploma or GED required.