Front Desk Associate (Part-time HD 9/1/2026) Laurel, MD

PM Pediatrics; Laurel (MD); On-site; USD 23,419 - 38,572; Full time

Job summary

PM Pediatric Care in Laurel, MD seeks a Front Desk Associate to welcome families and manage the check-in experience with professionalism. You will greet patients, answer questions, handle registrations and insurance information, ensure HIPAA compliance, and support front desk operations with accuracy and empathy.

This role requires teamwork, reliability, and the ability to coordinate with care teams to resolve issues promptly.

Qualifications

• High school diploma or GED required.
• Prior healthcare front desk experience preferred.
• Excellent customer service and communication skills.
• Ability to use multiple computer systems with accuracy.
• Flexible schedule; may travel to another site within reason.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient questions or seek clarification as needed.
• Show empathy and active listening in difficult situations.
• Support patient care quality initiatives as directed.
• Coordinate escalations to ensure timely resolutions.
• Collaborate with site leadership to manage complex issues.
• Operate front desk workflows with HIPAA compliant practices.
• Register patients and maintain accurate demographics and insurance data.
• Manage incoming documents and correspondence with proper storage.
• Perform opening and closing duties and other tasks as assigned.

Skills

Customer service

Telephone skills

Verbal communication

Written communication

Time management

Organizational skills

Critical thinking

Team player

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Overview

Front Desk Associate at PM Pediatric Care engages families to provide a welcoming, first‑class experience.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions or seeks clarification as needed.
• Shows empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Employs PM Pediatric Care’s core values to help patients, families, and team members navigate systems before, during, and after a visit.
• Monitors and manages patient flow throughout the waiting and registration process, assisting families with self‑registration.
• Ensures current knowledge of workflows, responsibilities, and technology per distributed education.
• Registers all patients and maintains accurate accounts by recording demographics, insurance, and financial information; maintains HIPAA compliance.
• Manages incoming patient documents, mail, and correspondence with proper documentation and storage.
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.
• Performs opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Qualifications

• Team player who can function independently in a fast‑paced environment.
• Intermediate skills with Microsoft Office Suite.
• Flexible work schedule; may require travel to another site within reason.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures (receipts, cash drawer, change).
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to react to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Social perceptiveness and ability to relate to children and their families.
• Comfortability with routinely shifting demands.
• Proficient in navigating multiple computer systems.
• Prior front desk, concierge, customer service, or hospitality experience preferred.
• High school diploma or GED.

Compensation

Salary/rate: $17–$28 per hour.

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.