Pediatric Front Desk Concierge

PM Pediatrics; District Heights (MD); On-site; USD 23,419 - 38,572; Full time

Job summary

PM Pediatrics in District Heights, MD seeks a Front Desk Associate to greet families, answer questions, and deliver a first-class front-desk experience. You will manage registrations, insurance data, and smooth patient flow with empathy and professionalism.

In this fast-paced role, you’ll work with the medical team, maintain HIPAA privacy, and support administrative tasks. Flexibility to travel to other sites and a commitment to our core values will help you thrive and ensure excellent patient

Qualifications

• Team player who can function independently in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Ability to work flexible schedules and potentially travel to another site.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient/family questions and seek clarification when needed.
• Maintain HIPAA privacy and protect confidentiality.
• Register patients and update demographics, insurance, and financial information.
• Manage patient flow and assist with self-registration.
• Escalate urgent issues and coordinate with site leadership.

Skills

Team player

Customer service

Communication skills

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

PM Pediatrics in District Heights, MD seeks a Front Desk Associate to greet families, answer questions, and deliver a first-class front-desk experience. You will manage registrations, insurance data, and smooth patient flow with empathy and professionalism.

In this fast-paced role, you’ll work with the medical team, maintain HIPAA privacy, and support administrative tasks. Flexibility to travel to other sites and a commitment to our core values will help you thrive and ensure excellent patient