Pediatric Front Desk Concierge — First-Class Experience

PM Pediatric Care; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care in New York, NY is seeking a Front Desk Associate to welcome families and manage registrations, coordinating with the medical team to ensure a first-class experience. The role emphasizes accuracy, confidentiality, HIPAA adherence, and smooth patient flow throughout the visit.

Candidates should have strong customer service and communication skills, be able to multitask in a healthcare setting, and be proficient with Microsoft Office.

Qualifications

• Team player functioning in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Quality focused and detail oriented.
• Ability to calculate simple figures (receipts, cash) and handle transactions.
• Experience in a healthcare environment preferred.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient/family questions; seek clarification when needed.
• Demonstrate empathy and active listening in challenging situations.
• Coordinate escalations to ensure timely resolutions.
• Collaborate with site leadership on complex patient issues.
• Assist with patient flow during waiting and registration.
• Register patients and maintain accurate demographics, insurance, and HIPAA-compliant records.
• Manage incoming documents and communications with proper storage.
• Open/close duties, stocking, sanitizing, and reconciling as needed.

Skills

Team player

Customer service

Verbal and written communication

Time management

Attention to detail

Multi-tasking

HIPAA compliance awareness

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in New York, NY is seeking a Front Desk Associate to welcome families and manage registrations, coordinating with the medical team to ensure a first-class experience. The role emphasizes accuracy, confidentiality, HIPAA adherence, and smooth patient flow throughout the visit.

Candidates should have strong customer service and communication skills, be able to multitask in a healthcare setting, and be proficient with Microsoft Office.