Pediatric Front Desk & Care Coordination Specialist

Hudson Headwaters Health Network Inc.; Town of Queensbury (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Hudson Headwaters Health Network Inc. is seeking a Patient Services Assistant to support the health care team with clerical and administrative tasks in a busy medical office.

The role requires greeting patients, handling calls and forms, and ensuring accurate patient demographics and insurance data. Responsibilities include scheduling, checking out patients, processing referrals, and assisting with billing and EMR tasks.

Qualifications

• High School Diploma or equivalent.
• Minimum of one-year work experience in a medical office setting or equivalent training/education.
• Experience with Microsoft Office required.
• Excellent customer service and communication skills.
• Experience with EMR and knowledge of billing a plus.
• Ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population.

Responsibilities

• Greets patients and visitors promptly and professionally.
• Assists patients, team members, providers and other staff with calls and fax transmissions.
• Identifies emergency situations and takes appropriate actions.
• Forwards calls and correspondence to the appropriate team member and creates patient cases.
• Accurately enters and verifies patient demographics and insurance information.
• Schedules and reschedules patient appointments to maximize provider availability.
• Collects Co-pays and balances, offers sliding fee program.
• Checks patients out and schedules follow-up appointments.

Skills

Customer service

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR

Billing knowledge

Job description

Hudson Headwaters Health Network Inc. is seeking a Patient Services Assistant to support the health care team with clerical and administrative tasks in a busy medical office.

The role requires greeting patients, handling calls and forms, and ensuring accurate patient demographics and insurance data. Responsibilities include scheduling, checking out patients, processing referrals, and assisting with billing and EMR tasks.