Patient Access Coordinator — Healthcare Front Desk

CarePoint Health Management Associates; West New York (NJ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K retirement plan

Paid time off

Tuition reimbursement

Professional growth opportunities

Wellness programs

Job summary

Hudson Regional Health is seeking a Front Desk Coordinator for the Medical Office to manage the front office, triage calls, schedule appointments, and assist with billing and data entry. You will support HIPAA compliance and patient confidentiality while coordinating with the Office Manager and practice leaders.

The role requires 2–3 years of medical office experience, bilingual English/Spanish, and proficiency with Microsoft Office.

Qualifications

• 2-3 Years Medical Office experience required; OB experience preferred.
• Bilingual English/Spanish.
• Basic working knowledge of Microsoft Office (WORD, EXCEL).
• One (1) year of experience in customer service or reception, preferably in a health care environment.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
• Knowledge of medical terminology and organization services.

Responsibilities

• Completes office activities such as filing, telephone answering techniques, preparation of documents, record retention, duplication, faxing, mail distribution, and ordering of supplies.
• Daily tasks include confirming appointments, verify insurance, verify I.D. of each patient, pre-authorizations, no auto RX refills without Doctor’s permission, problem log, return phone calls, patient paperwork to be completed within 72 hours, patients are seen in order of scheduled appointment.
• Composes and prepares correspondence, invoices, reports, presentations and maintains appropriate files.
• Maintains and stocks supplies in designated areas; checks equipment for proper function, as assigned, and reports malfunction promptly.
• Prepares patient charts as required and has all proper consents signed. (Non-Clinical)
• Appropriately schedules appointments and meetings.
• Addresses patient complaints in a timely and effective manner
• Keeps in constant communication with Office Manager and Senior Practice Manager.
• Provides administrative and clerical support when necessary.
• HIPAA Compliance – complies with all of the Privacy and Confidentiality Policy and Procedures outlined in the “Privacy, Security and Confidentiality Agreement.
• Participates in department’s quality improvement plan.
• Maintains patient confidentiality and complies with HIPAA regulations
• Correctly schedules patient into EMR and bills appropriately.
• Acts as a messenger, when required
• Organizes the center’s calendars and is the liaison between medical professionals and patients.
• Other duties as assigned.

Skills

Medical Office Experience

Bilingual English/Spanish

Customer Service

Microsoft Office

Phone Etiquette

HIPAA Knowledge

Education

High School Diploma

Tools

EMR/EHR Systems

Job description

Hudson Regional Health is seeking a Front Desk Coordinator for the Medical Office to manage the front office, triage calls, schedule appointments, and assist with billing and data entry. You will support HIPAA compliance and patient confidentiality while coordinating with the Office Manager and practice leaders.

The role requires 2–3 years of medical office experience, bilingual English/Spanish, and proficiency with Microsoft Office.