Patient Services Specialist: Scheduling, Billing & Front Desk

Hudson Headwaters Health Network Inc.; Town of Harrietstown (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Hudson Headwaters Health Network Inc. in Harrietstown, NY seeks a Patient Services Representative to support patients, providers, and staff with clerical and patient-facing tasks in a dynamic health center environment.

The role requires strong customer service, Microsoft Office, and EMR skills, with the ability to manage multiple tasks while safeguarding patient confidentiality. Shifts include occasional Tuesday evenings and Saturday mornings, totaling a 40-hour week.

Qualifications

• High School Diploma or equivalent required.
• Medical terminology training preferred.
• Minimum of one-year work experience in a medical office setting or equivalent training/education required.
• Ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population required.
• Experience with Microsoft Office required.
• EMR experience and knowledge of billing a plus.
• Excellent customer service and communication skills required.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Assist patients and staff with calls and faxes; route communications.
• Identify emergencies and take appropriate actions.
• Forward calls and correspondence to the appropriate team member.
• Enter and verify patient demographics and insurance information.
• Schedule and reschedule appointments to optimize provider availability.
• Collect co-pays and balances; offer sliding fee options.
• Check out patients; schedule follow-ups and process referrals as needed.
• Reconcile payment batches; report discrepancies to supervisor.
• Maintain department opening/closing procedures and confidentiality; respond to inquiries.
• Attend training and meetings; assist with staff training.
• Classify and barcode documents for EMR; manage medical records releases.

Skills

Customer service

Communication skills

Multitasking

Diversity experience

Education

High School Diploma or equivalent

Medical terminology training

Tools

Microsoft Office

EMR

Billing knowledge

Phone handling

Job description

Hudson Headwaters Health Network Inc. in Harrietstown, NY seeks a Patient Services Representative to support patients, providers, and staff with clerical and patient-facing tasks in a dynamic health center environment.

The role requires strong customer service, Microsoft Office, and EMR skills, with the ability to manage multiple tasks while safeguarding patient confidentiality. Shifts include occasional Tuesday evenings and Saturday mornings, totaling a 40-hour week.