Pediatric Family Care Coordination Specialist

RIH Rhode Island Hospital; Rhode Island; On-site; USD 33,000 - 55,000; Full time

Job summary

Brown University Health in Rhode Island is seeking an administrative support specialist to assist families with children with special needs. You will help with scheduling, registration, and coordinating care across clinics, ensuring notes and forms are scanned into the EMR for ongoing coordination by providers.

The role emphasizes compassionate, accountable, respectful, and excellent service, and involves daily contact with families, scheduling tasks, and collaboration with the Cedar Family

Qualifications

• High school diploma or equivalent; knowledge to provide administrative support for the care coordination of children with special needs.
• Experience in providing care to children with special needs; parent/family experience preferred; familiar with healthcare settings.
• Basic computer skills and comfort working with electronic records.

Responsibilities

• Assists and supports patient access for families with children with special needs, including scheduling/confirming appointments and handling general information.
• Works with the Patient Access Supervisor on registration and scheduling to support daily operations and patient flow.
• Ensures daily arrived appointments are closed in the EMR by day’s end.
• Coordinates with specialty services to scan letters and forms into the patient’s EMR for care coordination.
• Coordinates with the Cedar Family Center lead for letters/forms and scans into the EMR for continued coordination.
• Answers clinic phone and directs patient questions to the appropriate clinical team.
• Performs other duties as assigned by the Program Manager and Patient Access Supervisor.

Skills

Administrative support

Care coordination

Healthcare experience

Education

High school diploma or equivalent

Tools

EMR system

Job description

Brown University Health in Rhode Island is seeking an administrative support specialist to assist families with children with special needs. You will help with scheduling, registration, and coordinating care across clinics, ensuring notes and forms are scanned into the EMR for ongoing coordination by providers.

The role emphasizes compassionate, accountable, respectful, and excellent service, and involves daily contact with families, scheduling tasks, and collaboration with the Cedar Family