Pediatric Family Services Coordinator

RIH Rhode Island Hospital; Rhode Island; On-site; USD 33,000 - 55,000; Full time

Job summary

Brown University Health in Rhode Island is seeking an administrative support specialist to assist families with children with special needs. You will help with scheduling, registration, and coordinating care across clinics, ensuring notes and forms are scanned into the EMR for ongoing coordination by providers.

The role emphasizes compassionate, accountable, respectful, and excellent service, and involves daily contact with families, scheduling tasks, and collaboration with the Cedar Family

Qualifications

• High school diploma or equivalent; knowledge to provide administrative support for the care coordination of children with special needs.
• Experience in providing care to children with special needs; parent/family experience preferred; familiar with healthcare settings.
• Basic computer skills and comfort working with electronic records.

Responsibilities

• Assists and supports patient access for families with children with special needs, including scheduling/confirming appointments and handling general information.
• Works with the Patient Access Supervisor on registration and scheduling to support daily operations and patient flow.
• Ensures daily arrived appointments are closed in the EMR by day’s end.
• Coordinates with specialty services to scan letters and forms into the patient’s EMR for care coordination.
• Coordinates with the Cedar Family Center lead for letters/forms and scans into the EMR for continued coordination.
• Answers clinic phone and directs patient questions to the appropriate clinical team.
• Performs other duties as assigned by the Program Manager and Patient Access Supervisor.

Skills

Administrative support

Care coordination

Healthcare experience

Education

High school diploma or equivalent

Tools

EMR system

Job description

SUMMARY

Under the supervision of the Program Manager/Patient Access Supervisor, performs a variety of duties across the continuum of care to support families with children with special needs. This support includes administrative assistance in system navigation, problem solving, coordination of care, and providing general information to families. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Assists and supports patient access for patients and families with children with special needs, as it relates to scheduling/confirming patient appointments, mailing reminder letters and handling general patient information and correspondence.
• Works closely with the Patient Access Supervisor on registration and patient scheduling responsibilities to support daily operations, provider patient schedules and patient flow
• Ensuring all daily arrived patient appointments are closed in the electronic medical record system by days end.
• Coordinates with all the specialty services within the clinic to ensure completed parent/teacher forms and other correspondence that have been completed are scanned into the patient’s electronic medical record for continued care coordination by providers and clinical support staff.
• Coordinates with the Lead Pediatric Family Services Coordinator for the Cedar Family Center, assisting with completed letters, forms and correspondence and ensuring this information is scanned into the patient’s electronic medical record for continued care coordination by the Cedar team.
• Answers clinic phone, handling patient questions and concerns or directing to the appropriate clinical team.
• Assists with other duties as assigned by the Program Manager and Patient Access Supervisor.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: High school diploma or other equivalent. Demonstrated knowledge and skills necessary to provide administrative support for the care coordination of children with special needs

EXPERIENCE: Related experience in providing care to children with special needs. (Personal experience as a parent or family member of a child with special needs preferred). Work requires in addition to the skills normally obtained through High School, familiarity with working in a healthcare setting. Experience should also include familiarity with personal computers.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is exposed to outside weather conditions when traveling between sites. Patients’ home environments are variable with regard to heat, noise, air circulation and conditioning, space, cleanliness, accessibility and other environmental factors.

INDEPENDENT ACTION: Performs independently within the department’s policies and practices. Refers specific complex problems to the supervisor when clarification of the departmental policies and procedure is required.

SUPERVISORY RESPONSIBILITY: None

Pay Range: $24.29-$40.07

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type: TBD

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.

Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve.

We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.