Pediatric Family Services Coordinator

Brown University Health; Providence (RI); On-site; USD 33,000 - 55,000; Full time

Job summary

Brown University Health seeks an administrative support role to assist patient access for families with children with special needs in Providence, RI.

The position handles scheduling, forms, and coordination with the Cedar Family Center and clinic staff to ensure proper EMR entries and continued care. Day shift, 8 hours, with a focus on accurate, timely patient flow.

Qualifications

• High school diploma or equivalent.
• Experience providing care coordination for children with special needs.
• Experience in a healthcare setting.
• Familiarity with personal computers.

Responsibilities

• Assist and support patient access for families with children with special needs, including scheduling/confirming appointments.
• Coordinate with the Cedar Family Center and clinic staff to ensure forms are scanned into the EMR for continuity of care.
• Answer clinic phones and address questions or direct to the clinical team.
• Support daily operations, provider schedules and patient flow to ensure smooth operations.
• Ensure daily arrived appointments are closed in the EMR by end of day.

Skills

Care coordination experience

Patient access support

Education

High school diploma or equivalent

Tools

PC literacy

MS Office

Job description

SUMMARY

Under the supervision of the Program Manager/Patient Access Supervisor, performs a variety of duties across the continuum of care to support families with children with special needs. This support includes administrative assistance in system navigation, problem solving, coordination of care, and providing general information to families.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES

Assists and supports patient access for patients and families with children with special needs, as it relates to scheduling/confirming patient appointments, mailing reminder letters and handling general patient information and correspondence. Works closely with the Patient Access Supervisor on registration and patient scheduling responsibilities to support daily operations, provider patient schedules and patient flow Ensuring all daily arrived patient appointments are closed in the electronic medical record system by days end. Coordinates with all the specialty services within the clinic to ensure completed parent/teacher forms and other correspondence that have been completed are scanned into the patient’s electronic medical record for continued care coordination by providers and clinical support staff. Coordinates with the Lead Pediatric Family Services Coordinator for the Cedar Family Center, assisting with completed letters, forms and correspondence and ensuring this information is scanned into the patient’s electronic medical record for continued care coordination by the Cedar team. Answers clinic phone, handling patient questions and concerns or directing to the appropriate clinical team. Assists with other duties as assigned by the Program Manager and Patient Access Supervisor.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: High school diploma or other equivalent. Demonstrated knowledge and skills necessary to provide administrative support for the care coordination of children with special needs EXPERIENCE: Related experience in providing care to children with special needs. (Personal experience as a parent or family member of a child with special needs preferred). Work requires in addition to the skills normally obtained through High School, familiarity with working in a healthcare setting. Experience should also include familiarity with personal computers.

SUPERVISORY RESPONSIBILITY

None

Pay Range

$24.29-$40.07

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type

TBD

Work Shift

Day

Daily Hours

8 hours

Driving Required

No