Pediatric Clinic Visit Facilitator - Patient Concierge

Fairview Health Services; Minneapolis (MN); On-site; USD 38,000 - 48,000; Part time

Benefits offered by this job

Benefits package

Job summary

Fairview Health Services seeks an In Clinic Visit Facilitator for the Pediatric Care team at Riverside Clinic, Minneapolis, MN. This 0.8 FTE, benefits-eligible role supports in-person visits, pre-visit communication, and chart documentation.

Responsibilities include rooming patients, collecting vitals, stocking exam rooms, coordinating follow-ups, and ensuring a positive patient experience with both in-person and virtual interactions.

Qualifications

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Skills

Customer service

Technology proficiency

Education

Nursing, medical, social work, psychology, or pharmacy student

Nursing Assistant / EMT / Health Unit Coordinator program

Tools

Epic Health Records

Job description

Fairview Health Services seeks an In Clinic Visit Facilitator for the Pediatric Care team at Riverside Clinic, Minneapolis, MN. This 0.8 FTE, benefits-eligible role supports in-person visits, pre-visit communication, and chart documentation.

Responsibilities include rooming patients, collecting vitals, stocking exam rooms, coordinating follow-ups, and ensuring a positive patient experience with both in-person and virtual interactions.