In Clinic Visit Facilitator - Nephrology

Fairview Health Services; Minneapolis (MN); On-site; USD 21,000 - 32,000; Part time

Job summary

Fairview Health Services in Minneapolis, MN is seeking an In Clinic Visit Facilitator to support Rheumatology, Nephrology and Infectious Disease care teams at our Riverside clinic. This casual/on-call, 0.01 FTE role involves assisting with patient check-ins, preparing exam rooms, collecting pre-visit information and guiding patients through the care experience.

The facilitator will help gather medical information, document in the electronic health record, stock rooms, coordinate follow-up

Qualifications

• 1+ year of customer service experience.
• Proficient with technology (hardware and software, smartphones, tablets).

Responsibilities

• Prepare patients for appointments and collect medical information prior to visits.
• Assist in rooming, document patient information and vitals.
• Prepare exam rooms and stock supplies.
• Support patient connection to providers and ensure a positive experience.
• Assist with scheduling and follow-up coordination as needed.
• Communicate effectively with patients, providers and health professionals.

Skills

Customer service

Tech savvy

Education

NA/EMT/HUC program

Tools

Epic Health Records

Job description

Job Overview

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our Rheumatology, Nephrology and Infectious Disease Care team at our Riverside clinic in Minneapolis, MN. This is a 0.01 FTE (Casual/On-Call position)

non-benefits-eligible opening.Clinic Hours of Operation are Monday–Thursday: 7:00AM–6:00PM and Friday: 7:00AM–5:00PM.

Visit Facilitators are a valuable member of our care team and is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required

• At least 1-year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of: NA, EMT, or HUC program
• Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting

Benefit Overview

Although this is considered a non-benefit eligible position, Fairview offers employees the option to participate in the Fairview 403(b) plan, earn Sick and Safe Time, and early access to earned wages.

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status