Pediatric Clinic Operations Manager

Urgent Care for Kids, LLC; Houston (TX); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k)

Professional Development

Job summary

Care for Kids is seeking an experienced Clinical Manager to lead the daily clinical and operational performance of our Willowbrook/Houston area clinics. The role blends hands-on patient care with clinic management, staffing, compliance, and inventory oversight.

The ideal candidate will have Texas LVN licensure, BLS, 3+ years in clinical operations, and proven leadership skills to drive patient experience and performance.

Qualifications

• Must hold current, unrestricted Texas LVN license.
• BLS certification required.
• 3+ years in medical office or clinical operations.
• Leadership or supervisory experience in a clinical setting.

Responsibilities

• Lead day-to-day clinical and operational performance of the clinic.
• Provide hands-on patient care during scheduled clinical shifts.
• Oversee staffing, scheduling, compliance, inventory and patient experience.
• Ensure compliance with clinical and safety standards.
• Conduct weekly inventory reviews and manage supply orders.
• Lead staff meetings and coaching sessions.

Skills

Leadership

Staff scheduling

Patient flow optimization

Communication

Problem-solving

Education

LVN license (Texas)

BLS certification

Tools

EMR

Online patient check-in platforms

Job description

Description

Employment Type: Full Time

Region: Willowbrook

About Care for Kids:

Care for Kids is dedicated to providing accessible, high-quality pediatric healthcare across Texas through in-person urgent care, primary care, telemedicine, and SchoolMed services. Our mission is to revolutionize pediatric healthcare delivery and improve access to exceptional care for children and families.

About the Role:

Care for Kids is seeking an experienced Clinical Manager to lead the day-to-day clinical and operational performance of our clinic.

This is a hands-on leadership position combining clinical care and clinic management. The Clinical Manager works alongside the clinical team while overseeing staffing, scheduling, compliance, team development, inventory, patient experience, and overall clinic performance.

The ideal candidate is an experienced clinical professional who is comfortable leading people, solving operational challenges, and stepping into patient care when needed.

As a Clinical Manager, this role could include:

Clinical & Operational Leadership

• Work scheduled clinical shifts and provide hands-on patient care within applicable scope of practice.
• Support the clinical team during high-volume periods and help address staffing gaps and call-ins.
• Maintain efficient patient flow and identify operational bottlenecks.
• Ensure the clinic operates in accordance with established clinical, operational, safety, and compliance standards.
• Conduct weekly inventory reviews and coordinate medical and office supply orders.
• Complete required operational reports accurately and on time.
• Address patient concerns and monitor patient experience, including NPS results and reviews.

Scheduling & Staffing

• Develop and maintain monthly clinic schedules in coordination with regional Clinical Managers.
• Maintain appropriate staffing levels while proactively managing overtime.
• Coordinate coverage for absences, call-ins, and changing clinic needs.
• Partner with Talent Acquisition to review candidates and participate in second- and third-round interviews.
• Support ongoing hiring and workforce planning for the clinic.

Team Leadership

• Provide day-to-day leadership, coaching, and support to clinic team members.
• Conduct regular one-on-one coaching and provide timely performance feedback.
• Lead monthly staff meetings covering operational updates, policies, emergency procedures, and clinical skills.
• Promote accountability, teamwork, professionalism, and Care for Kids' core values.

Required Competencies:

• Current, unrestricted Texas LVN license.
• Current BLS certification.
• 3+ years of medical office or clinical operations experience.
• Previous leadership, supervisory, or management experience in a clinical setting.
• Experience with staff scheduling, coaching, patient flow, and day-to-day clinic operations.
• Ability to provide hands-on clinical support while managing administrative responsibilities.
• Strong communication, organization, problem-solving, and team leadership skills.
• Flexible availability, including on-call support as needed.

Preferred:

• Current Texas RN license.
• 5+ years of progressive clinical leadership experience.
• Pediatric or urgent care experience.
• Experience with EMR and online patient check-in platforms.
• Bilingual English/Spanish.

Clinic Hours:

DFW and Austin:

Monday - Friday: 1:00pm – 9:00pm

Saturday - Sunday: 9:00am – 5:00pm

Houston:

Monday - Sunday: 9:00am – 9:00pm

Benefits:

Benefits are based on employment classification and eligibility.

All full-time staff members are eligible to participate in our suite of benefits on the first day of the month following 30 days of employment.

Full-Time Team Members

• Medical, Dental, and Vision coverage
• Accident, critical illness, and hospital indemnity insurance
• Company-paid basic life insurance
• Voluntary life and disability insurance
• Legal and identity theft protection
• Paid Time Off

Full-Time & Eligible Part-Time Team Members

• 401(k)
• Professional Development Reimbursement
• Employee Assistance Program
• Free in-clinic and telemedicine visits for employees and eligible dependents
• Corporate Discount Program (flights, hotels, theme park tickets, retail discounts, etc.)
• Company-paid BLS and PALS renewal classes

Join Our Team:

If you are passionate about pediatric healthcare and want to make a meaningful impact on children and families, we encourage you to apply and join the Care for Kids team. Compensation is determined based on experience, qualifications, employment classification, and other relevant factors.

Equal Opportunity Employer:

Care for Kids embraces diversity and equal employment opportunity. We are committed to building a team representing a variety of backgrounds, perspectives, and experiences and provide equal employment opportunities in accordance with applicable law.