Pediatric Clinic Experience Specialist

More To Say, LLC; Shelton (CT); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

PTO

Employer-sponsored health insurance

Vision and dental insurance (100%)

Retirement plan with employer match

Employee wellness programs

Financial wellness program

Growth opportunities and leadership

Continuing education program & reimb.

Team-building activities

Thorough training and individual path

Descripción de la vacante

Shelton, CT-based More to Say, LLC is seeking a Clinic Concierge to join our Family Experience Division. You will greet families, assist with arrivals, and help create a calm, organized front-of-house environment for pediatric care.

The role supports clinic flow and engages children with structured activities while waiting for services. The position offers full-time hours, Monday through Friday 8:00 am to 4:00 pm, and a comprehensive benefits package including health and retirement options.

Formación

• Friendly, welcoming, and professional demeanor.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Ability to remain calm and positive during busy clinic times.
• Strong teamwork skills and willingness to support others.
• Positive, energetic, and proactive attitude.
• Reliable attendance and punctuality.
• Ability to follow systems and procedures.
• High school diploma or equivalent required.
• Experience in childcare, education, hospitality, customer service, or healthcare environments is a plus but not required.

Responsabilidades

• Greet patients, families, and visitors upon arrival.
• Provide tours of the clinic for new families.
• Support the More to Say welcome program for new patients.
• Assist with check-in flow during busy clinic periods.
• Support patient departures and transitions between sessions.
• Provide directions and assistance throughout the clinic.
• Maintain a welcoming and professional lobby environment.
• Assist families who may need support while waiting.
• Maintain a clean, organized waiting room throughout the day.
• Reset seating areas, pillows, toys, books, and activity stations after use.
• Maintain organization of sensory-friendly waiting spaces.
• Monitor the waiting room atmosphere to support calm transitions.
• Ensure shared family areas remain organized and clutter-free.
• Return misplaced items to their appropriate location.
• Plan and prepare developmentally appropriate activities and crafts for children and siblings.
• Create seasonal and themed engagement opportunities that promote creativity, play, and regulation.
• Set up and clean up activity stations daily.
• Engage children and families in structured activities while maintaining a calm environment.
• Maintain organized storage of activity materials and supplies.
• Create supply lists and submit requests for needed materials.
• Ensure activities remain safe, supervised, and appropriate for the clinic environment.
• Rotate activities regularly to maintain interest and engagement.
• Support to Front Desk Team: Assist the front desk team during peak clinic hours.
• Communicate patient flow updates with front desk team members.
• Identify and communicate concerns or barriers families may experience.
• Clinic Maintenance & Housekeeping: Sanitize high-touch lobby surfaces throughout the day including door handles, tables, counters, and seating.
• Clean glass surfaces such as entry doors and interior windows.
• Spot clean walls, furniture, and surfaces as needed.
• Address spills or messes in waiting areas promptly.
• Maintain entryway cleanliness during rain, snow, or heavy foot traffic.
• Vacuum or mop waiting room floors as needed throughout the day.
• Restock lobby supplies including tissues, sanitizer, wipes, activity materials, and parent resources.
• Complete end-of-day reset and deep cleaning of the waiting room.
• Service, Personal Development, & Team Support: Maintain positive communication with team members.
• Participate in staff meetings, clinic events, and team-building activities.
• Assist with clinical events, celebrations, and community outreach activities.
• Follow all company policies and procedures.
• Complete required training and self-study materials.
• Support a collaborative and positive clinic culture.
• Productivity & Accountability: Support efficient patient arrival and departure flow.
• Reduce waiting room stress for families.
• Maintain a calm, organized, and welcoming clinic environment.
• Complete any additional task in line with the mission of More to Say

Conocimientos

Customer service

Communication

Organization

Multitasking

Teamwork

Positivity

Punctuality

Calm under pressure

Educación

High school diploma or equivalent

Descripción del empleo

Shelton, CT-based More to Say, LLC is seeking a Clinic Concierge to join our Family Experience Division. You will greet families, assist with arrivals, and help create a calm, organized front-of-house environment for pediatric care.

The role supports clinic flow and engages children with structured activities while waiting for services. The position offers full-time hours, Monday through Friday 8:00 am to 4:00 pm, and a comprehensive benefits package including health and retirement options.