Pediatric Welcome Concierge — Flexible Hours

ADP; Edina (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Short Term Disability

Retirement Plan

Paid Holidays

PTO

Referral Program

Job summary

SunnyDays Therapy in Edina, MN, is seeking a Patient Welcome Ambassador to deliver a warm, professional first impression for families and visitors. You will support front desk coordination, help with light administrative tasks, and ensure a clean, inviting lobby aligned with clinic standards.

The role emphasizes hospitality, confidentiality, and teamwork with therapists, with opportunities for growth. Health, vision, disability, retirement plans, and PTO are offered.

Qualifications

• Friendly, approachable personality with strong communication skills.
• Must possess a high school diploma or GED.
• Experience in customer service or healthcare office.

Responsibilities

• Greet and welcome families, children, and visitors as they arrive.
• Provide directions and assist with check-in needs as appropriate.
• Monitor lobby cleanliness and organization; straighten chairs, wipe down tables, refresh supplies, etc.
• Monitor customer bathrooms and hallways.
• Ensure any family-facing resources (brochures, handouts, toys, etc.) are available, clean, and restocked.
• Report facility or safety issues to the appropriate staff.
• Ensure client confidentiality in accordance with HIPAA regulations.
• Answer general questions or connect families to the right staff member.
• Assist with tasks such as preparing paperwork packets, restocking supplies, or escorting families to designated areas.
• Support therapists or Patient Care Coordinator team with coordination of materials for sessions, when appropriate.
• Contribute to a caring, child-friendly environment that reflects SunnyDays Therapy's values.
• Act as a positive representative of the clinic, modeling professionalism and empathy in all interactions.

Skills

Customer service

Hospitality

Communication

Office skills

Attention to detail

Reliability

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

SunnyDays Therapy in Edina, MN, is seeking a Patient Welcome Ambassador to deliver a warm, professional first impression for families and visitors. You will support front desk coordination, help with light administrative tasks, and ensure a clean, inviting lobby aligned with clinic standards.

The role emphasizes hospitality, confidentiality, and teamwork with therapists, with opportunities for growth. Health, vision, disability, retirement plans, and PTO are offered.