Clinic Concierge

More To Say, LLC; Shelton (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid holidays

PTO

Employer-sponsored health insurance

Vision and dental insurance (100%)

Retirement plan with employer match

Employee wellness programs

Financial wellness program

Growth opportunities and leadership

Continuing education program & reimb.

Team-building activities

Thorough training and individual path

Job summary

Shelton, CT-based More to Say, LLC is seeking a Clinic Concierge to join our Family Experience Division. You will greet families, assist with arrivals, and help create a calm, organized front-of-house environment for pediatric care.

The role supports clinic flow and engages children with structured activities while waiting for services. The position offers full-time hours, Monday through Friday 8:00 am to 4:00 pm, and a comprehensive benefits package including health and retirement options.

Qualifications

• Friendly, welcoming, and professional demeanor.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Ability to remain calm and positive during busy clinic times.
• Strong teamwork skills and willingness to support others.
• Positive, energetic, and proactive attitude.
• Reliable attendance and punctuality.
• Ability to follow systems and procedures.
• High school diploma or equivalent required.
• Experience in childcare, education, hospitality, customer service, or healthcare environments is a plus but not required.

Responsibilities

• Greet patients, families, and visitors upon arrival.
• Provide tours of the clinic for new families.
• Support the More to Say welcome program for new patients.
• Assist with check-in flow during busy clinic periods.
• Support patient departures and transitions between sessions.
• Provide directions and assistance throughout the clinic.
• Maintain a welcoming and professional lobby environment.
• Assist families who may need support while waiting.
• Maintain a clean, organized waiting room throughout the day.
• Reset seating areas, pillows, toys, books, and activity stations after use.
• Maintain organization of sensory-friendly waiting spaces.
• Monitor the waiting room atmosphere to support calm transitions.
• Ensure shared family areas remain organized and clutter-free.
• Return misplaced items to their appropriate location.
• Plan and prepare developmentally appropriate activities and crafts for children and siblings.
• Create seasonal and themed engagement opportunities that promote creativity, play, and regulation.
• Set up and clean up activity stations daily.
• Engage children and families in structured activities while maintaining a calm environment.
• Maintain organized storage of activity materials and supplies.
• Create supply lists and submit requests for needed materials.
• Ensure activities remain safe, supervised, and appropriate for the clinic environment.
• Rotate activities regularly to maintain interest and engagement.
• Support to Front Desk Team: Assist the front desk team during peak clinic hours.
• Communicate patient flow updates with front desk team members.
• Identify and communicate concerns or barriers families may experience.
• Clinic Maintenance & Housekeeping: Sanitize high-touch lobby surfaces throughout the day including door handles, tables, counters, and seating.
• Clean glass surfaces such as entry doors and interior windows.
• Spot clean walls, furniture, and surfaces as needed.
• Address spills or messes in waiting areas promptly.
• Maintain entryway cleanliness during rain, snow, or heavy foot traffic.
• Vacuum or mop waiting room floors as needed throughout the day.
• Restock lobby supplies including tissues, sanitizer, wipes, activity materials, and parent resources.
• Complete end-of-day reset and deep cleaning of the waiting room.
• Service, Personal Development, & Team Support: Maintain positive communication with team members.
• Participate in staff meetings, clinic events, and team-building activities.
• Assist with clinical events, celebrations, and community outreach activities.
• Follow all company policies and procedures.
• Complete required training and self-study materials.
• Support a collaborative and positive clinic culture.
• Productivity & Accountability: Support efficient patient arrival and departure flow.
• Reduce waiting room stress for families.
• Maintain a calm, organized, and welcoming clinic environment.
• Complete any additional task in line with the mission of More to Say

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Positivity

Punctuality

Calm under pressure

Education

High school diploma or equivalent

Job description

Clinic Concierge

Shelton, CT, United States of America

Full Time

About Us

More to Say, LLC is a pediatric development and therapy center offering speech + language, feeding, and occupational therapy services, as well as holistic enrichment programs and homeschooling classes. We are committed to empowering all children to live happy, fulfilling lives by supporting families and providing a positive environment that encourages growth through a collaborative team approach. Our team brings our core values of Commitment, Support, Positivity, Growth, Collaboration, Accountability, and Integrity into everything we do. Through individualized, play-based care and meaningful family partnerships, we help children build the skills and confidence to participate in everyday life.

Job Description

We are currently hiring to support the continued growth of our expanding practice! We are seeking a Clinic Concierge to join our Family Experience Division. The Clinic Concierge plays an important role in creating a warm, welcoming, and organized experience for all families entering the clinic. This role supports smooth clinic flow by greeting families, assisting with arrivals and transitions, and maintaining a calm and positive front-of-house environment. In addition to supporting clinic operations, the Clinic Concierge also helps create a positive waiting room experience by planning and facilitating structured engagement activities for children and siblings while they wait for services. This position is ideal for someone who enjoys working with children, is highly organized, and thrives in a fast-paced and family-centered healthcare environment.

This role has full-time hours available with a schedule of Monday-Friday 8:00 am - 4:00 pm.

Job Responsibilities

Main responsibilities may include:

Clinic Flow & Family Experience

Greet patients, families, and visitors upon arrival

Provide tours of the clinic for new families

Support the More to Say welcome program for new patients

Assist with check-in flow during busy clinic periods

Support patient departures and transitions between sessions

Provide directions and assistance throughout the clinic

Maintain a welcoming and professional lobby environment

Assist families who may need support while waiting

Maintain a clean, organized, and inviting waiting room throughout the day

Reset seating areas, pillows, toys, books, and activity stations after use

Maintain organization of sensory-friendly waiting spaces

Monitor the waiting room atmosphere to support calm transitions

Ensure shared family areas remain organized and clutter-free

Return misplaced items to their appropriate location

Plan and prepare developmentally appropriate activities and crafts for children and siblings

Create seasonal and themed engagement opportunities that promote creativity, play, and regulation

Set up and clean up activity stations daily

Engage children and families in structured activities while maintaining a calm environment

Maintain organized storage of activity materials and supplies

Create supply lists and submit requests for needed materials

Ensure activities remain safe, supervised, and appropriate for the clinic environment

Rotate activities regularly to maintain interest and engagement

Support to Front Desk Team

Assist the front desk team during peak clinic hours

Communicate patient flow updates with front desk team members

Identify and communicate concerns or barriers families may experience

Clinic Maintenance & Housekeeping

Sanitize high-touch lobby surfaces throughout the day including door handles, tables, counters, and seating

Clean glass surfaces such as entry doors and interior windows

Spot clean walls, furniture, and surfaces as needed

Address spills or messes in waiting areas promptly

Maintain entryway cleanliness during rain, snow, or heavy foot traffic

Vacuum or mop waiting room floors as needed throughout the day

Restock lobby supplies including tissues, sanitizer, wipes, activity materials, and parent resources

Complete end-of-day reset and deep cleaning of the waiting room

Service, Personal Development, & Team Support

Maintain positive communication with team members

Participate in staff meetings, clinic events, and team-building activities

Assist with clinical events, celebrations, and community outreach activities

Follow all company policies and procedures

Complete required training and self-study materials

Support a collaborative and positive clinic culture

Productivity & Accountability

Support efficient patient arrival and departure flow

Reduce waiting room stress for families

Maintain a calm, organized, and welcoming clinic environment

Complete any additional task in line with the mission of More to Say

Job Requirements

Friendly, welcoming, and professional demeanor

Excellent interpersonal and communication skills

Strong organizational and time-management skills

Ability to multitask in a fast-paced environment

Ability to remain calm and positive during busy clinic times

Strong observational awareness and attention to detail

Ability to work well with children of varying developmental needs

Strong teamwork skills and willingness to support others

Positive, energetic, and proactive attitude

Reliable attendance and punctuality

Ability to follow systems and procedures

Ability to think quickly and respond to changing situations

High school diploma or equivalent required

Experience in childcare, education, hospitality, customer service, or healthcare environments is a plus but not required.

Paid holidays

Paid time off (PTO)

Employer sponsored health insurance

100% employer sponsored vision and dental insurance

Retirement plan with employer match

Employee wellness programs

Financial wellness program

Opportunities for growth and leadership

Continuing education program & reimbursement

Team-building activities

Thorough training and individual learning path

Supportive work environment

Payroll deduction options for supplemental insurance

Base Pay: $18.00-$20.00 per hour