Pediatric Clinic Admin Pro — Front Desk & Scheduling

Lifelong Access; Normal (IL); On-site; USD 37,128 - 50,292; Full time

Benefits offered by this job

Flexible schedule

Partial remote options

Paid time off

Professional development

Comprehensive benefits

Relocation assistance

Job summary

Lifelong Access in Normal, IL is hiring an Administrative Assistant for our pediatric clinic to be the first point of contact for clients, families and visitors. You will support front desk operations, greet people, answer calls and coordinate with therapists and staff to keep care flowing smoothly.

The role requires a high school diploma or GED and previous office experience, preferably in a medical setting.

Qualifications

• Minimum of high school diploma or GED.
• Previous office experience, preferably in a medical environment.
• Proficiency in Word, Excel, Outlook and PowerPoint.
• Strong organizational skills and attention to detail.
• Excellent time management with the ability to meet deadlines.
• Ability to work independently and as part of a team.
• Effective listening and interpersonal communication skills.
• Valid Illinois driver’s license with safe driving record.
• Current proof of automobile insurance.

Responsibilities

• Manage all front office operations with excellent customer service.
• Greet visitors and handle a high-volume of incoming calls.
• Schedule, confirm, and modify appointments for therapy sessions.
• Process client check-ins, verify insurance information, and collect copays or payments.
• Coordinate with the billing department on client payments, insurance claims, or discrepancies.
• Manage therapy room scheduling.
• Process mail and maintain internal mailbox setup.
• Accept and distribute deliveries.
• Follow opening and closing procedures for the building.
• Complete copying, scanning, faxing, and data entry as needed.
• Coordinate with staff at main office front desk regularly.

Skills

Excellent communication

Strong organizational skills

Time management

Independent and team work

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Lifelong Access in Normal, IL is hiring an Administrative Assistant for our pediatric clinic to be the first point of contact for clients, families and visitors. You will support front desk operations, greet people, answer calls and coordinate with therapists and staff to keep care flowing smoothly.

The role requires a high school diploma or GED and previous office experience, preferably in a medical setting.