Administrative Assistant (Pediatric Clinic) at Lifelong Access Normal, IL

Lifelong Access; Normal (IL); On-site; USD 37,128 - 50,292; Full time

Benefits offered by this job

Flexible schedule

Partial remote options

Paid time off

Professional development

Comprehensive benefits

Relocation assistance

Job summary

Lifelong Access in Normal, IL is hiring an Administrative Assistant for our pediatric clinic to be the first point of contact for clients, families and visitors. You will support front desk operations, greet people, answer calls and coordinate with therapists and staff to keep care flowing smoothly.

The role requires a high school diploma or GED and previous office experience, preferably in a medical setting.

Qualifications

• Minimum of high school diploma or GED.
• Previous office experience, preferably in a medical environment.
• Proficiency in Word, Excel, Outlook and PowerPoint.
• Strong organizational skills and attention to detail.
• Excellent time management with the ability to meet deadlines.
• Ability to work independently and as part of a team.
• Effective listening and interpersonal communication skills.
• Valid Illinois driver’s license with safe driving record.
• Current proof of automobile insurance.

Responsibilities

• Manage all front office operations with excellent customer service.
• Greet visitors and handle a high-volume of incoming calls.
• Schedule, confirm, and modify appointments for therapy sessions.
• Process client check-ins, verify insurance information, and collect copays or payments.
• Coordinate with the billing department on client payments, insurance claims, or discrepancies.
• Manage therapy room scheduling.
• Process mail and maintain internal mailbox setup.
• Accept and distribute deliveries.
• Follow opening and closing procedures for the building.
• Complete copying, scanning, faxing, and data entry as needed.
• Coordinate with staff at main office front desk regularly.

Skills

Excellent communication

Strong organizational skills

Time management

Independent and team work

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Administrative Assistant (Pediatric Clinic) job at Lifelong Access. Normal, IL. Our mission at Lifelong Access is to connect individuals with developmental disabilities to their community by helping them break down barriers through a lifetime of meaningful supports. From birth to end of life, Lifelong Access provides a continuum of services and supports for families, children, teens, and adults including residential housing, vocational development, supported employment, high school transition, behavioral health counseling and services, and a wide variety of pediatric therapy supports. Guided by our Core Values, our team members have a strong drive and big hearts for improving the lives of others; a place where we support each other and the individuals who put their trust in us.

We are seeking an Administrative Assistant to serve as the first point of contact at our pediatric clinic for clients, families, and visitors. This role is essential in ensuring a welcoming and organized environment, providing administrative support, and coordinating client care with therapists and other staff. The largest provider of pediatric therapy services in McLean County, we are excited to continue growing our program with an exceptional team of professionals.

Pay and Job Type

Pay: $21/hour
Job Type: Full-Time

Primary responsibilities include:

• Manage all front office operations efficiently and with excellent customer service.
• Greet visitors, answer a high-volume of incoming phone calls and assist staff with questions.
• Schedule, confirm, and modify appointments for therapy sessions.
• Process client check-ins, verify insurance information, and collect copays or payments. Ensure proper documentation is completed.
• Coordinate with the billing department on client payments, insurance claims, or any discrepancies.
• Manage therapy room scheduling.
• Process incoming and outgoing mail while also maintaining internal mailbox setup as staff change.
• Accept and distribute deliveries.
• Follow opening and closing procedures for the building.
• Complete copying, scanning, faxing, shredding for program needs as requested.
• Complete data entry tasks as needed.
• Coordinate with staff members at main office front desk on a regular basis.

Qualifications:

• Minimum of high school diploma or GED.
• Previous experience working in an office setting, preferably in a medical environment.
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Strong organizational skills and attention to details.
• Excellent time management skills with proven ability to meet deadlines.
• Ability to work effectively despite interruptions and distractions.
• Ability to function and work both independently and as a collaborative team member.
• Effective listening and interpersonal communication skills.
• Valid Illinois driver’s license with safe driving record.
• Current proof of automobile insurance.

Working Conditions

While performing the duties of this job, the employee will typically work in an office setting. Employee will have prolonged periods of sitting at a desk and working on a computer. The noise level in the work environment is usually moderate.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Requests for reasonable accommodations will be reviewed to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit at a desk and work on a computer for prolonged periods. Employee is consistently and frequently required to have good close and distance vision, hearing and be able to talk. Employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms, and occasionally stoop, kneel, crouch or crawl. Employee must occasionally lift and/or move up to 15 pounds.

Benefits

• Collaborative work environment between ABA, Speech, PT & OT teams
• Localized management
• Supportive and positive work environment
• Professional development and training opportunities
• Flexible schedule options
• Partial work from home options
• Comprehensive benefit plans
• Paid time off including vacation, personal time, and holidays.
• Some relocation assistance may be available.

Lifelong Access is an Equal Opportunity Employer.