Pediatric Office Operations & Scheduling Coordinator

Brown-University-Health-1; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health in Providence, RI seeks an Office Coordinator to support non-clinical patient operations across pediatric ambulatory sites. You will assist with scheduling, registration, referrals, and outreach while delivering high-quality customer service and teamwork with departmental staff.

The role emphasizes coordination with site leadership, documentation in medical records, and maintaining efficient patient workflows in a pediatric ambulatory setting.

Qualifications

• EDUCATION: High school diploma or equivalent; Associate degree or extensive experience in lieu of additional degree.
• EXPERIENCE: Has knowledge of medical insurance and benefits including referrals. At least three years of experience directly related to the general practice operations of an ambulatory or outpatient medical practice. Familiarity with medical office procedures and terminology.

Responsibilities

• Demonstrates understanding of job description, performance expectations, and competency assessment plan.
• Oversees patient financial processes to ensure patient payments are obtained at the time of service and processed appropriately.
• Provides general support for the patient operations of the site or specialty.
• Orients and serves as a resource to new employees to ensure compliance with pediatric ambulatory policies and procedures.
• Coordinates with site leadership to continuously improve patient workflows and patient experience.
• Effectively documents patient contact in the medical record including calls, portal messages, and outreach calls.
• Assists with patient care functions such as letters, forms, referrals, and obtaining documents from other specialists.
• Oversee scanning workload and inboxes and perform tasks to ensure timely addressing of needs.
• Help schedule/coordinate patient visits and/or admissions outside the clinical LifeChart department; secure referrals and prior authorization.

Job description

Brown University Health in Providence, RI seeks an Office Coordinator to support non-clinical patient operations across pediatric ambulatory sites. You will assist with scheduling, registration, referrals, and outreach while delivering high-quality customer service and teamwork with departmental staff.

The role emphasizes coordination with site leadership, documentation in medical records, and maintaining efficient patient workflows in a pediatric ambulatory setting.