Pediatric Operations & Scheduling Specialist

Brown-University-Health-1; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health seeks an Office/Site Coordinator to support daily non-clinical patient operations at our pediatric sites in Providence, RI. You will oversee scheduling, registration, and ambulatory workflows for pediatric patients and their caregivers, ensuring smooth frontline communication and high-quality customer service.

The role collaborates with Practice/Clinical Managers and staff, documents patient interactions, handles referrals, and helps coordinate visits, reminders, and

Qualifications

• Has knowledge of medical insurance and benefits including referrals.
• Proficient in electronic medical records and other computer systems.
• Familiar with medical office procedures and terminology.
• Experience in ambulatory or outpatient medical practice operations is preferred.

Responsibilities

• Demonstrates understanding of job description and performance expectations.
• Oversees patient scheduling, registration and ambulatory workflows.
• Documents patient contact in the medical record and manages referral requests.
• Supports outreach for patients overdue for care and coordinates with clinical teams.
• Ensures high quality customer service during patient outreach via phone and portals.

Skills

Medical insurance knowledge

Electronic medical records

Customer service

Education

High school diploma or equivalent

Associate degree or equivalent experience

Tools

EMR systems

Job description

Brown University Health seeks an Office/Site Coordinator to support daily non-clinical patient operations at our pediatric sites in Providence, RI. You will oversee scheduling, registration, and ambulatory workflows for pediatric patients and their caregivers, ensuring smooth frontline communication and high-quality customer service.

The role collaborates with Practice/Clinical Managers and staff, documents patient interactions, handles referrals, and helps coordinate visits, reminders, and