Pediatric Appointment Concierge

Children's Nebraska; Omaha (NE); On-site; USD 25,000 - 33,000; Full time

Job summary

Children's Nebraska is seeking an Appointment Specialist to be the first contact for patients and families, handling scheduling via phone or digital channels. You will guide enrollment in Children's Connect and support care coordination with the team.

You will maintain accurate documentation in the EHR, uphold HIPAA standards, and provide friendly, responsive service to questions about appointment times, locations, and digital tools. A proactive communicator thrives here.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service; scheduling or call center preferred.
• Excellent communication and organizational skills.

Responsibilities

• Schedule appointments across hospital services and departments using provided hardware.
• Confirm appointment details with patients, ensuring scheduling alignment with clinical availability.
• Complete appropriate documentation in a thorough and accurate manner.
• Educate patients on preparation requirements for specific appointments and provide relevant hospital policies.
• Management of various scheduling tasks such as In Basket Messages, WQ's, and Reschedule Requests.
• Ensure notes are provided in the electronic record for personalized information during scheduling.

Skills

Strong communication

Organizational skills

Customer service

Interpersonal skills

Proactive & creative

Digital platforms

Education

High School Diploma

Job description

Children's Nebraska is seeking an Appointment Specialist to be the first contact for patients and families, handling scheduling via phone or digital channels. You will guide enrollment in Children's Connect and support care coordination with the team.

You will maintain accurate documentation in the EHR, uphold HIPAA standards, and provide friendly, responsive service to questions about appointment times, locations, and digital tools. A proactive communicator thrives here.