Evening & Weekend Patient Scheduler

Children's Nebraska; La Vista (NE); On-site; USD 36,000 - 52,000; Full time

Job summary

Children's Nebraska is seeking a Scheduling and Arrival Specialist to ensure a positive first impression and a smooth patient experience. Embedded in clinic teams, you will master provider templates, verify data, and coordinate appointments with care and empathy.

You will greet patients, check in, guide enrollment, and collaborate with insurance and clinical teams to keep schedules accurate. The role emphasizes HIPAA compliance, excellent communication, and a patient‑centered approach in a

Qualifications

• Customer service or reception experience preferred.
• Strong communication and organizational skills.
• Familiarity with scheduling workflows is a plus.

Responsibilities

• Greet and assist patients upon arrival with a warm, professional experience.
• Collect and verify minimum data set, required forms, and consents according to policy.
• Manage patient financial co-pay responsibilities.
• Guide patients enrolling, utilizing, and troubleshooting digital self-service platforms and navigating registration process.
• Schedule, reappoint, and reschedule patient appointments according to provider guidelines and clinic templates.
• Coordinate referrals, ensuring appropriate documentation and appointment scheduling.
• Process scheduling work queues and in-baskets promptly, maintaining accuracy and completeness.
• Assist with overflow inbound calls and make outbound calls to confirm, reschedule, or remind patients of appointments as needed.
• Provide patients with information on upcoming appointments, procedures, and any preparation requirements.
• Collaborates with Appointment Specialists, Insurance Specialists, clinical teams, and providers to ensure seamless coordination of care and patient access.
• Model highest level of customer service through the lens of Children's ICARE values of innovation, collaboration, accountability, respect and excellence at all times and in every interaction.

Skills

Customer service

Communication

Organizational skills

Problem solving

Multitasking

Education

High School Diploma

Tools

Epic

Job description

Children's Nebraska is seeking a Scheduling and Arrival Specialist to ensure a positive first impression and a smooth patient experience. Embedded in clinic teams, you will master provider templates, verify data, and coordinate appointments with care and empathy.

You will greet patients, check in, guide enrollment, and collaborate with insurance and clinical teams to keep schedules accurate. The role emphasizes HIPAA compliance, excellent communication, and a patient‑centered approach in a