Pediatric Ambulatory Scheduling Specialist

Children, Inc.; Prosper (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Parental Leave

Caregiver Leave

Adoption reimbursement

Surrogacy reimbursement

Health plan premium coverage after 3 +

Job summary

Children's Health in Prosper, TX is seeking an Ambulatory Services Rep to manage scheduling, patient registration, and the initial financial steps for outpatient visits. You will ensure accurate patient information, verify insurance, determine network status, and coordinate with providers to assign the right service and clinician.

This on-site role emphasizes delivering excellent customer service, handling daily queues in Epic, collecting co-pays, and preparing patient packets for the day.

Qualifications

• At least 1 year of customer service or outpatient scheduling experience.
• High school diploma or GED required.

Responsibilities

• Receive appointment requests and schedule outpatient visits.
• Identify or create MRN and collect accurate demographic and insurance data.
• Determine in/out of network status and arrange financial counseling if needed.
• Manage Epic queues and review HAR/DAR for accuracy.
• Collect co-pays and prepare patient packets for the day.
• Provide phone support and ensure iCARE customer service standards.

Skills

Customer service

Scheduling

Outpatient experience

Education

High School GED equivalent

Job description

Children's Health in Prosper, TX is seeking an Ambulatory Services Rep to manage scheduling, patient registration, and the initial financial steps for outpatient visits. You will ensure accurate patient information, verify insurance, determine network status, and coordinate with providers to assign the right service and clinician.

This on-site role emphasizes delivering excellent customer service, handling daily queues in Epic, collecting co-pays, and preparing patient packets for the day.