Ambulatory Scheduling Specialist & Patient Advocate

Children, Inc.; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical plan alignment

Parental leave benefits

Tuition and professional development

Job summary

Children's Health's Ambulatory Services Rep in Dallas, TX handles scheduling, registration, and the financial initiation process for outpatient appointments within ambulatory clinics. The role emphasizes delivering excellent customer service, collecting accurate demographic and insurance information, and routing patients to the correct service and provider for optimal financial outcomes.

Key duties include MRN handling, insurance verification, financial screening, and managing Epic work queues.

Qualifications

• At least 1 year of customer service or outpatient scheduling experience.
• High School Diploma or GED required.
• Excellent communication and data entry skills.

Responsibilities

• Receive appointment requests.
• Identify existing Medical Record Number (MRN) or create new MRN.
• Obtain correct demographic information related to insurance information, etc.
• Determine in/out of network, uninsured, under-insured, need for financial counseling.
• Offer financial screening to patient / payer.
• Triage / prioritize initial patient diagnosis referral using SOPs.
• Complete and manage work queues in Epic.
• Review hospital services and HAR accuracy.
• Register donors and research participants.
• Monthly review of Daily Account Record (DAR) for Medicaid mismatches and obtain valid insurance authorization or refer to financial counseling.
• Obtain authorizations for admissions, liaise with access center.
• Facilitate diagnostic and ancillary scheduling.
• Review pre-visit orders and link when necessary.
• Check patients in / out.
• Make follow up appointments.
• Prepare and distribute new patient reminder letters.
• Organize and prepare patient packets for upcoming day’s activities.
• Apply charges in system to support clinic financial statistics.
• Complete daily provider utilization grid.
• Warm call reminders for upcoming appointment(s).
• Collect co-pay amounts from patient guardians.
• Order supplies for clinic or department.
• Link/release patient orders in system.
• Complete and process consent forms.
• Provide phone management support for ambulatory clinic/department.
• Understand and perform to iCARE standards for customer service.
• Complete referral authorization during call; if not possible, create referral shell for PCP to verify insurance referral.
• Schedule multidisciplinary visits.
• Template management.
• Train other employees.
• Committee involvement.

Skills

Customer service

Scheduling experience

Education

High School diploma or GED

Tools

Epic

Job description

Children's Health's Ambulatory Services Rep in Dallas, TX handles scheduling, registration, and the financial initiation process for outpatient appointments within ambulatory clinics. The role emphasizes delivering excellent customer service, collecting accurate demographic and insurance information, and routing patients to the correct service and provider for optimal financial outcomes.

Key duties include MRN handling, insurance verification, financial screening, and managing Epic work queues.